policy question

I sold a package to a client and have all her appointment's scheduled and send confirmation calls a day prior.. If a client no shows on a packaged/prepaid appointment I do not think it is right to expect me to honor an additional treatment. I feel I need to have in writing the guidelines for returns, clients showing up late, and no shows..

My question is: Where do I put these guide lines? Do they need to sign a document that states so? What is this document called? I bet there is templets made I could just make a few changes to.. Any suggestions?

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Permalink Reply by lisa bova on March 8, 2014 at 3:06pm

When selling a package it would be a good idea to have a little "document" that states your policy.   Having client sign said policy is up to you, though really not necessary if you have it clearly posted . And yes, you should NOT be expected to honor  and additional treatment.  It's a no-show, plain and simple.  I found through years of experience that people will really try to get away with murder when it comes to canceling/no showing.  You have to put your foot down EARLY in the relationship and establish yourself as someone who will not tolerate such behavior.  I have fired several clients for no showing and perpetual lateness.  Aside from completely disrespecting your time, they are causing a huge disservice to other clients wanting in.  I know it can be uncomfortable to give clients a "speech" about your policy, but it is so worth it so don't be shy.   My cancellation policy is stated on my service brochures, business cards, and website.  This way nobody can say they were unaware;))

Permalink Reply by MELANIE TREHAN on March 8, 2014 at 5:05pm
do you mind if I take a look at your website? where did you get your service brochure?
Permalink Reply by lisa bova on March 8, 2014 at 7:40pm

I get all my marketing/printed material from Vistaprint.  Have used it for years.  Very inexpensive and easy to navigate.  You can find correlating designs/prints for all of your printed literature.  In other words your biz cards, brochures, referral cards, and postcards can all have the same, customized look about them.  Very professional and convenient.  My website is www.blushstudio.biz.

Permalink Reply by Brittnee on March 9, 2014 at 11:43am
I would suggest putting in on your website under the service category, so they are prewarned before coming in . Then once the service is purchased or one is rendered, I would have them sign an attached form as a procedure guideline or purchase guideline

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