Training a new employee?
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Replies to This Discussion
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Permalink Reply by Marty Glenn on
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Ally
Training? My first question is what training? ;)
1. On the product lines that you carry? Then she would need a product knowledge class from you.
2. She has zero clients? You might have hired the wrong person...
3. Your way of doing things? All esties have their own way so I am not sure other then product knowledge and protocols with the skin care lines that you carry what you would train her on.
Have I missed something in your post? I would say since you have already hired and trained at a spa before regardless if you were owner or not that it would be the same.
If the girl you hired has zero clients and is just going to show up one day then I am afraid she will sit and do nothing since your full schedule will not allow you to give her the personal attention she needs or is looking for. I would think having her sit in on treatments is a bad idea. Just my 2 cents.
I am not sure if I helped but thought I would post my thoughts regardless.
Marty
SkinCareScience.com
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Permalink Reply by Ally Draizin on
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Hi Marty,
Do you realize that your reply comes across as pejorative and insulting? What do you hope to accomplish by both dismissing my questions as invalid, and their answers as trivial? Let me respond to your enumerated 'answers', not because I feel that they deserve retort, but simply to satisfy myself.
1. My question did not extend to product knowledge; I asked for a rubric to structure general training.
2. I certainly did not mention how many clients she may bring. Her client load is none of your business. Please don't proffer your opinion on my choice of personnel.
3. I've developed a practice that is very different from the norm. I'm highly sought after because of my specific knowledge and skill base. An employee that is used to the style and goals of other practices will need to be caught up on the culture, customer service style, and techniques that my clients expect. I don't perform perfunctory facial protocols provided by manufacturers like some automaton. I'm sure most solo estheticians feel that their style of treatment is unique, and would prefer their employees to be fully versed in their particular style. It's not a bad idea to have her sit in on a treatment. I have no idea why you would say that, but because of your disdainful response your opinion is of little import.
I strive to train my employee to be a superb professional in every way. I would want the type of training I am hoping to provide if I were an employee. That kind of training has value that extends past a single job, and into the rest of your life. Does anyone have a helpful response based on experience? I would really appreciate it.
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Uhhhhh....?
If you look at your question and then my answer and now read your response to me I would now ask you this:
Why did you even ask the question in the first place!?!?!
It reads to me that you have exactly the experience to answer your own question and your initial question came across as if you had some experience but not at all the experience your second posts indicates.
So...no, I meant what I said in my post and I think it fits.
Marty
SkinCareScience.com
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You are insufferable.
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Haha
To those on the board who do not know what that word means:
(I had to look it up)
having or showing unbearable arrogance or conceit.
"an insufferable bully"
synonyms: conceited, arrogant, boastful, cocky, cocksure, full of oneself, self-important, swaggering; More
Please don't confuse a positive self esteem and a well read mind along with 25 years of business experience with arrogance or conceit. You asked a simple question and it is you that turned this into a ?????
My posts on this board I think speak for themselves and just for the record: I feel the same way as you do about your self and one only has to read your second post to understand your mirrors reflection.
Marty
SkinCareScience.com
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Marty. Every post I've ever seen by you has been insulting and confrontational, boastful (always here to recommend your own product line, which is called "shilling" when done on an internet forum) and self-important. Your posts certainly do speak for themselves, and I would appreciate it in the future if you would not respond to my posts. I will no longer dignify you trolling with a response.
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Ally
I read this all again just to make sure. Yep, we both are putting smiles on a lot of faces. OMG!
Marty
SkinCareScience
p.s. I don't think the dollar amount sold to visitors of this site has topped $250.00. So that cannot be a reason I am trolling this site and with that said is a failure at shilling. Oh, and thank you for all the words of the day!
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Hi there first off...congrats on expanding! Hiring new esties is a great indication of your hard work, dedication, and skill. We all have a handful of clients that would be cool with allowing someone to sit in on a session. Maybe you could knock off a few bucks on the service, or do it complimentary. It is imperative that the training is hands on, so clients would have to do unless you have friends/family willing to come in during off hours. so perhaps while you are "training" her you designate a specific day full of people aware and ok with her being there. that way she is not commiting too much time that she's not getting paid for. Then when she's ready send her loose!! booth rest is easiest as you most likely know. this way while she's building and slow she might only start out with 2 days a week. by doing this she won't feel like she is "wasting time" and can even have another form of income coming in while working her 2 days. Just be a caring and encouraging mentor and she will become successful.
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Thanks so much! I will definitely pay her to sit in on treatments, and for all of the training. It's definitely going to take some work to round up a day full of clients that are okay with an extra pair of eyes- even at a discount... But I think I can do it, maybe just getting in touch with everyone who is on my cancellation list and offering them a deal. I have plenty of friends and family who are willing, so I can make hands-on training happen on one or more of my days off. Thank you for your input! I needed a little help organizing my thoughts :)
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Permalink Reply by Victoria Prinzo on
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I would train her on family and friends and once she is a little more "ready" perhaps let her have the cancellation list clients at a discount while you watch her ?
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That's fantastic advice! Thanks so much. I will do just that. :)
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First and foremost, is this person actually an employee or is she a contractor? There are several important legal and tax ramifications.
Assuming she is an employee
1) Lots of study time. She needs to be fluent in your ingredients and benefits of the products in your line and the products used in each treatment. Create Flashcards with a picture of the product on the front and on the back two key ingredients, two benefits and the treatments in which it is used/conditions it addresses. Lots of quizzes and role playing to demonstrate understanding
2) Study time on the treatments themselves. Steps, products, language to use each step of the way. You have role-play this with her several times before the sees her first client.
3) Sit in on your sessions so she can see the theory of what she has been studying be put into practice
4) have her practice on friends and family with you observing and solo
5) start her on clients new to the practice
Not sure what regular work hours someone would have that is not ready to work on clients, unless you are using her ask reception help.
Employees have to be p aid for every hour at work, and OT for anything over 8 in day ( in some states) or 40 in a week. If you have a full book, then you should plan on much of this being done AFTER your workday.
one of the reasons so many in the spa industry avoid hiring employees and just use contractors is the cost of having and employee. It takes over 40 hours of training to have a new employee ready to work on their own and it is expensive and time consuming.
if she is not an employee, you will need to make her one and start at the top -- you cannot train a contractor as one of the tests of employee vs. contractor is the freedom to perform the work as they see fit. You also cannot require a contractor to attend meetings/trainings and you cannot pay them for the meetings or training they choose to attend voluntarily.
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