Replies to This Discussion

Permalink Reply by Kimberly Lovato on October 9, 2011 at 12:44pm

Very good idea Nondy! Hmmmm, would it be to obvious to enter the room with a basket with your items for that specific facial, then at the end when you step out for them to change, the basket goes with you?

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Permalink Reply by Nicole Martin on October 10, 2011 at 1:29pm

Wow - I have never had that happen in 10 years. I have retail in my room as well. I guess to a certain degree that is always a risk. My backbar items are right out on the counter. I guess I trust my clients to do the right thing. You may always have someone that is not honest and I agree with the 1 esty I would just take the client out of my system and not rebook her.

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Permalink Reply by Ashton Wiley on October 24, 2013 at 12:19pm

I actually had a very strange experience with a woman who was physically handicapped, which now seems untrue. She was quite strange the whole facial with me fellow esthetician, which puts you in defense mode anyways. The tech left the room to let her change and when she went to the front we noticed that the clock was missing from our wall. This is, mind you, more than 6 feet up above our door meaning that the woman had to jump to get it somehow. The tech went to the front and asked the manager, while she was checking the woman out, if she had gone into the room to change the clock's batteries. She knew this was the only way to let the woman know she had taken our clock. The woman was totally trying to find the clock with us and the whole time her purse had a perfect circular outline in it. It was actually funny since it was like a $5 item from a department store. We thoroughly checked the room for missing products or anything else, which were all left out, and nothing was missing! I mean what a weird item to steal!

After this, we decided to put 2 or 3 products already used in the facial away throughout the service. This way by the end of the service there are NO products left out to steal. As far as rings go, which has always terrified me, I put it on a ring holder in a cabinet and try to put it on before I leave the room to let them change. Sometimes I do forget, but it's not exposed and I quickly go into the room later and put it on just to make sure before they leave they didn't hunt it down.

I think it is so so sad that I am paranoid, but people are strangers a lot of the time in our room and we can't trust them with $80 masks and diamond rings!

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Permalink Reply by Marty Glenn on October 26, 2013 at 5:01pm

Kimberly

Wow, that's amazing. One person...I would keep doing what your doing and MAYBE arrange them so they are away from her clothes.  "Time to take something that does not belong to you?" Limit the time! Make her walk around or maybe just not so easy. 

Don't let one bad apple spoil your feelings and thoughts about trust.

Marty

SkinCareScience.com

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Permalink Reply by Samantha Maline on October 26, 2013 at 7:10pm

I have one clepto client who stole from my room but we have never confronted her about it. I have found oily footprints on my treatment chair after a client has left the room. Like they got up into the cabinets. We leave all our product out and it probably does happen to be honest but I haven't noticed. When I do open my own spa I plan on having a dispensary. Mainly for inventory reasons as well as my desire to not have the room look cluttered with cabinets and product.

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