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I was hoping for a little feedback...today I had my first lifting experience. I was waxing the client for the second time, but the first time was only brows with Satin Smooth hard wax. Today she asked if I would wax her lip, chin and lower face - she usually has her hairdresser do it. The hairdresser has used strip wax so I proceeded to use Satin Smooth Aloe Vera wax with strips for the chin and lower face. (I used hard wax on lip-no problem.) I applied a light dusting of powder and I did not notice the lifting until we had finished the area. I feel bad, I followed all of the techniques I learned and am not sure the proper way to follow up. I did not charge the client for the waxing, but she was having a mini-facial also so I did charge for that. Should I have charged her at all?? Do I call her tonight/tomorrow and see how she is doing?? What recommendations do you have for me? I am working hard to expand my clientele and this woman knows lots of people so I need to make this right...thank you all in advance for your advice/feedback!
I know this is a little late, but...
Do your client's fill out a client health history form? Does this form include the potential side effects from waxing (lifting bruising, scabbing etc)? As long as you make your client aware of the potential hazards and they agree to the service, you should charge for your time. Now that said, we always make exceptions, so I say, go with your gut. What feels right and fair to you will be the right thing to do.
When lifting occurs you should have a procedure that you follow with your client's just to be consistent. Tell them what you see (if you see it, sometimes you may not even know it's happened). Instruct them how to care for the area (noesporin etc) and follow up.
Hope everything turned out ok for you both.
You could have used the best wax on the market and still lifted her skin. I noticed that you stated that you used hard wax on brows and lip but lifted with the soft wax on her chin.
Did you discuss with her any meds or topicals that she is using during your first wax treatment?
Let's face it the chin wax can be tricky and can force you to apply the wax multiple times and remove it in different directions depending on the hair growth.
Check in with her in a few days and see how she is. What did you use post wax in the lifted area? This is a learning lesson for you and know that some people are not wax candidates and its important to get skin history as well.
I'm sorry but I don't understand what is meant by 'skin lifting'. Can you fill me in? Thanks!
Hi Rachel,
Skin lifting is an abrasion on the skin. It's when you remove the wax and it takes not only the dead cells, bu the live cells too. Think of a rug burn or a skinned knee. This can happen for several reasons: improper technique, condition of client's skin, client using topical treatments (retin-A etc), meds, and harsh waxes.
When this happens you may not even notice it. If the light catches the skin it will appear shiny and dewy and the client may report a stinging sensation.
If you notice that this has happened, suggest that they keep the area hydrated (neosporin as was suggested is great).
Using a hard wax for the more sensitive areas can lessen the possibility of skin lifting, but it happens to us all.
Definitely powder or use baby oil if they lift. Most clients are no aware of Vitamin A in their skincare products, or they don't tell truth. Other step would be to be sure you have skin pulled taught and pull strip straight back, not up.
Oil will not pentrate skin, but will give a great protective barrier, we use it in hard wax regularly. Apply a very thin amount to skin, then wipe area gently with cotton/paper towel. I clean area after waxing with anticeptic wipe and offer clients warm towel to freshen up after leg/bikini wax services.
I have been working with satin smooth wax for years. It is a great product. Lifting happens to everyone sooner or later. Don't beat yourself up over it. Advise your client to treat the area of concern with Neosporin ointment and protect the area from sun exposure. It is hard to say exactly what caused the skin to lift. It could have been medications or topicals that the client is using or it could be that the wax sat too long prior to removal or the angle of the pull etc. Never pull over any angles on the face or body. Just use the jaw bone as a guide. Always work in small sections below or above the bone, never below & above the bone in one pull. Hard to say for sure what the actual cause was. All you can do is consult prior to your service and always follow up if anything goes wrong.
The Skin Deep Nov/Dec 2011 edition has an article on just this topic... check out pg 16. If you don't receive the hardcopy, you can access the digital version on http://skindeep.idigitaledition.com/
your clients are using cosmeceuticals so get them to sign a good consent form releasing you of liability if they dont let you know they're using retinoids, getting chemical peels and micro, etc. Clients dont know what is right or wrong so providing a handout that explains what they should do 7 days before and after facial waxing is key. Ask your insurer and wax manufacturer if they have ideas on this.
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