Could you discuss with me the SS Retinol Products?

The Retinol Scrub/Masque I use in my treatment room - but I am having some problems getting people to actually BUY it for home care (they are saying it's the price). So I am selling or giving the trial size. Everyone likes it  - but I have only gotten ONE fullsize sale!

If they are not using it every day what is the actual % of retinol they are applying to their skin? When I tell them to use it as a masque I am not certain that they would be compliant...cuz you know people are going to scrub with a scrub!

I am running into the same issues with retailing the Glycolic/Retinol Pads. If they are using them daily - what is the % retinol they are receiving? 

I am wondering if the retinol products were in serum form if I would have better acceptance from clients.  Do you have any plans to introduce something like that?

And in a related question....

What do you think of the Vitamin A "peels" or peel boosters? Have you thought about introducing a product like this?

I am using the retinol scrub under enzymes - but I can't bring myself to use it under a peel, mostly because I don't want to "scrub" when I am removing the peel. I HAVE used the Gly/Ret pads as a "peel prep" - but am unsure if it made a difference.

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Cindy, I am waiting for Lisa to produce an awesome Retinol serum as well and asked her if/when several months ago.  Retinol is my "go to" for anti-aging and I don't like suggesting other brands because I would like my customers to stick with Skin Scripts too!  I was told a Retinol product is "in the works."

I use the Retinol scrub as an exfoliate only so far and haven't used it as a "leave on" under enzymes.

I would like to offer a Vitamin A peel as well but have a very small following.

Okay, I'm moving forward with the Vitamin A serum - it will still take me a few months to get it on the market.  Bear with me, it takes time.

Hi Cindy - I am looking forward to other feedback on the retail sale of the retinol scrub.  It's such an amazing product and the price is very reasonable ($43) compared to any other retinols on the market.  Regarding your question of what percent of retinol they are receiving - it's 2% retinol, but it doesn't stay on the skin for more than 10 minutes so it won't irritate the skin, so the percentage will most likely be lower; I don't have a definitive answer there.  Regarding the Glycolic/Retinol Pads, there is 1% retinol in this product and it is in a toner format which does stay on the skin, so they are receiving 1% retinol.

I am currently testing a retin-a serum for the line, but this serum product would be much more expensive than the retinol scrub; do you think your clients would accept an even higher-price product?

Regarding the Vitamin A peel, I will leave that to companies like Rhonda Allison or similar lines who are the experts in chemical peels.  Come to Skin Script when you want potent, powerful enzymes with lower percentages of peel boosters.  I don't claim to be an expert in every field so I leave items like stronger peels to the companies who specialize in those.

Yes, use your retinol scrub under enzymes, but you are right, I would not put them under peels.

Regarding the gly/ret pads for peel prep, I would also suggest adding the glycolic cleanser and/or retinol scrub to the peel prep - you'll see some amazing differences with all three products.  I hope this helps.  Thanks!

I think that clients expect serums to be expensive - that's why I get such positive response to the Ageless Hydrating Serum - where else can you find a full 1oz serum with HA for so little$$!

I think it's that word SCRUB that's the hang up for them - they are thinking that they are paying a LOT for a scrub as opposed to a serum.

So - I think that I am better able to recommend the GLY/Ret pads...it is a potent 1% retinol!

I had started using these at home but was not consistent...I will give them another go now.

For Peel prep, just to clarify...

are you thinking using the Retinol Scrub WITH the Gly cleanser remove and THEN using the Gly/Retinol pads?  And then the peel? And do you think that the toner pads are giving me a boost?

Hi Cindy - yes the glycolic/retinol pads have a ph of 3.0 so it does make them potent!

I, personally, like the glycolic cleanser first, the retinol scrub second (you can even put them on top of each other), remove, and then the glycolic pads.  I feel that the glycolic cleanser/retinol scrub open the way for the glycolic pad solution to penetrate even better.

It sounds like you have a tough clientele!  I get tough with my clients; if they aren't compliant with homecare, then I can't guarantee results.  To me, it's like a person taking a college course but they don't want to study at home; they fail the course and wonder why.

Your point is noted about the scrub vs. a serum.

Actually - I am sitting here thinking that this would be a great exfoliating treatment even WITHOUT a peel!

I am the only skin care clinic in the area - the rest of the places are hair salons that say they do facials.  It's also an area with many Mennonites and a long history of quaker and mennonite influence (they are conservative, don't use make-up, etc).  It's a battle just to get them on professional BASIC homecare! And don't get me started on my 60+ yr olds that refuse to wear sunscreen...Oy!

But I am slowly bringing some of the into this century.

Cindy - I understand better now.  I'm originally from South Dakota and we were among Hutterites and traded goods with them from our clothing store and we received eggs/milk/chickens; we actually got to have Christmas dinner with them once.  If people aren't accustomed to using quality skin care, their skin will react in an unusual manner to such active ingredients, especially antioxidants.  My answer is to get them on at least 3 products such as retinol scrub to gently exfoliate the skin ($43), Hydrating Serum to nourish the cell membrane ($30), and Vitamin C to fight the free radicals and feed the fibroblast to produce collagen ($36).  They are looking at $109 for these 3 items that could make such a huge difference in their skin.

If they don't want to do the home care, then I would treat them as a mild facial client who wants something relaxing rather than corrective.  I think we all have those clients who love us for the facials and the time we give them, and that's all they want.  I have a client who has the toughest skin you can imagine and she WILL NOT buy the product.  She's a sunbather and daily swimmer (if you can imagine how extremely thick and tough this skin is).  I leave it at that and treat her the best I can and gladly accept payment for her service.  She likes it that way.  I don't particularly like it, but I'm not going to turn away her business.  :)

Hi ladies!

I recently placed my (small) initial order with Skin Scripts, as I wanted to play with a few of the products prior to placing a larger order. Specifically, I was interested in introducing the 2% Retinol scrub/masque to my backbar. I love, love, love it!!!

That said, Cindy's remark re: Ageless Hydrating Serum caught my eye! One of my current lines carries a hydrating serum but I'm not super wild about it. Do you think either of you could tell me more about this one?

Thanks in advance!

Kyong - The Ageless Hydrating Serum is one of our best sellers.  It has hyaluronic acid to hydrate dry skin, but it also has sphinolipids which is a ceramide to bind oil and water together in the skin.  It creates the proper balance of oil and water (so often we hear our clients say they are oily one week and dry the next).  It assists in our natural desquamation of skin cells to avoid excess keratinization.  You can use it on any skin type.  It has a very light texture.  I look forward to everyone else's responses. 

Glad you love the retinol scrub - it's an amazing product.

And the price of the hydrating serum is FANTASTIC! :)

YES! Lisa I just did exactly that on myself the other day WOW! What a difference. I did a double cleanse with the grn. tea first and then the glycolic cleanse then I did the retinol scrub for about 1 min. rinsed and followed up with the christmas clove enzyme (had t finish it up) Now about leaving the retinol scrub on and what then apply an enzyme over the top is this correct? That would be fine? And also if you use the retinol as a mask verses a scrub how long is ok to leave it on? Do you have a list for products with a low ph and what the ph is?  Thanks, Love all the great info. Good Job!

Hi Cheryl:  Yes, you are correct that you can leave the retinol scrub on and apply an enzyme on top of it.  Or, I like your idea of layering also.  Again, we don't have any strict protocols and encourage you to get creative.  When I use the Retinol Scrub as a mask I leave it on for 5-10 minutes.  I've attached a list of ph values.  Thanks for all the great questions!  We're coming to Chicago April 29 and 30 for a training class, do you think you will be able to attend?

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