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Permalink Reply by Zenaida Fiducioso on September 28, 2015 at 11:00am

Hi Amanda, 

What is she yelling at you about? Is she unhappy with her service every time she sees you? Is she venting about her personal issues with you? If her attitude is causing you issues, I would say to dump her. If she's stable enough for you to have a formal conversation then I suggest to give her an ultimatum and say that you'd like to be addressed a certain way PROFESSIONALLY and if she can't do even that, then you'll have to either refuse service or refer her elsewhere because it's causing you some difficulty. Be honest and candid. You're trying your best to accommodate her, but you aren't her doormat nor her anger management therapist. It's not worth the overtime you're putting into her. If she's not leaving your seat happy or in a better mood, then what's the use? If you're working under a manager or owner, cross-reference before you address her. The manager may have a different way of confronting this kind of issue. 

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Permalink Reply by Amanda Hong on September 29, 2015 at 8:26pm

Hi! Zenaida,

Thanks for reading my discussion! I think she not happy with her personal and lately she have couples

surgery done. She was telling me about her surgery that she not happy what her doctor done so ,She start  have a little loud voice with but after she say sorry to me right away and she say  to 

her self she is in moody. I work for myself which is I am a owner. I think I am going to stop schedule her

with me and I don't think she can go anywhere to have any services!

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Permalink Reply by Zenaida Fiducioso on September 29, 2015 at 9:12pm

Yeah that's tough to fix! Being happy on the inside is key. No amount of rhinoplasty or Juvederm is going to fix that. Did you tell her to talk to her surgeon about her problem? Good luck, maybe be a little more patient - she's venting. But if you can't take it, I can understand! Let her down easy!

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Permalink Reply by mk on September 28, 2015 at 3:06pm

I've dealt with a few clients like this.  Sometimes they have legitimate mental issues that make them seem upset, and sometimes they are just rude people.  

If you don't need the money you're making from her, and she's causing you to be upset each time she comes in, I would fire her as a client.  I usually send a certified letter explaining that the client is compromising the calm, safe atmosphere that I am trying to maintain.  I've sent out a few of these to jerks and creeps, and they never come back.  I don't feel like there's any amount of money that would make being screamed at on a regular basis okay.  

But like Amanda says, if you're an employee somewhere, have your manager/owner deal with it.  

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Permalink Reply by Amanda Hong on September 29, 2015 at 8:35pm

Hi! Kim,

Thanks for reading my discussion! I think I am being too nice and kind with so, she not treatment good

that I give her good services. I have been doing Esthetics for 15 years and I never have any clients like this one! I will stop schedule her and deny her appointment and I don't think anybody can give her services!

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Permalink Reply by Amanda Hong on October 5, 2015 at 3:42pm

Hi! Cathy,

Thank for reading my discussion! I will let her out of my books and also doesn't hurt me at all. Remove 1 client not a big deal! I owned my spa for 15 years and never have anybody like her. Honestly I am here to make clients looking good not to have drama and is not worth it anyway!

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