client complained of towel getting cold

HI,

I did a facial today and I put a warm towel on their face when the enzyme and mask are on. The client wanted the towel to stay warm for the 10 min processing times. have you ladies had any complaints from your clients regarding this?

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Permalink Reply by Sheila Gordon on April 27, 2013 at 7:54pm

I usually only do the warm towel for a minute and then I remove the product...but if you want it to stay warm, try putting a thicker dry towel on top of the hot one...that may help hold the heat in.

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Permalink Reply by Tracy Watson on April 27, 2013 at 8:44pm

so you don't put a warm wet towel on during the enzyme peel or the mask?

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Permalink Reply by Cindy Greenwood on April 28, 2013 at 4:25am

I use steam for enzymes - or nothing if they have rosacea.

I just had a facial where warm towels were used...it was very pleasant.

You do need to use regular terry towels though - if you use microfiber they don't hold the heat at all - the heat will only stay for about 3 minutes anyway. Why don't you try switching out the towels for that client.

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Permalink Reply by 1kg53cfn3s3yd on April 28, 2013 at 9:54am

I double my towels for the enzyme. It adds a bit of extra pressure and seems to maintain the heat nicely. Both make the enzyme work well, and I have never had a complaint about the towel getting cold! I remove the top towel and set aside on the tray to use for a cool-down mask. The bottom towel removes the product and goes straight to laundry.

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Permalink Reply by Angela Brill on April 30, 2013 at 8:22am

I use steam for the enzyme and nothing during the mask but then use a hot towel to take off the products. No complaints here.

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Permalink Reply by Sheila Gordon on April 30, 2013 at 12:23pm

I do the same thing Angela :).

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Permalink Reply by NBSkinCare on April 30, 2013 at 3:29pm

I use three hot towels per regular facial. One to remove second cleanse (1st cleanse is removed with 4x4s), one to wrap face and remove enzyme/scrub/exfoliant (steam used during exfoliant phase if OK), and one to remove mask at the end of the facial.

If I was to wrap face with steam towel for long period of time (ie if I wasn't going to use steam), I'd wrap a second towel around the hot one to keep the warmth in. Even then, 10 minutes is too long, IMO, to leave the face wrapped and I wouldn't think the towel would stay warm that long.