FAQ from clients/ potential customers

I just opened my own business inside of a doctor's office. I get to use their receptionist and was wanting to make a list of questions she may encounter and how to answer them. I am newly graduated, however, and am not sure what questions to expect or be prepared for. I offer waxing, facials, chemical peels, body wraps, eyelash extensions and lash/brow tinting. Any help woud be greatly appreciated!!

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Permalink Reply by Mary Turner on March 26, 2011 at 4:34pm
It would be a good idea to type up your list of services with a description of what each service entails, cost, time length of service, etc so she can access the info quickly when someone calls. Ask her to leave more detailed answers to you. Make sure one of your services is a Skin Consultation, so an undecided client can talk with you and choose the right service for their skin.
Permalink Reply by Cora Ariella on June 5, 2011 at 10:16pm
Offer a free skin analysis, consult and evaluation. keep in mind that not everybody is a candidate for the above procedures so only you can determine their needs. She can tell the prices and duration of each tx, but no more... Give her a complimentary facial, tint, wax...then she will know what you are all about. Come to think , offer it once to everybody in the office, that way they can talk it up. Best of luck !!!
Permalink Reply by Amanda Coursey on July 5, 2011 at 10:58am
Thank you so much!! I have been really busy and this has been one of my first opportunities to log back on!! Which, yes, is a GOOD thing! I have forgotten how much great info is on here!
Permalink Reply by Mary Maloney on July 8, 2011 at 10:22am
I also work in a Drs. office and rent a room.  I have the clients call me direct.  If they call the Drs. office the receptionist wil give them my number.  This way I am the only one dealing with my clients which makes it easier for all of us!! Good Luck
Permalink Reply by Laura McCrindle on July 9, 2011 at 3:15pm

First and foremost they will have questions about the services.  I would give her easily explainable bullet point reference sheets (eventually she'll have the info memorized)

Second, clients will ask what service they should get...when it comes to client specific questions have her book the alotted time service and re-assure the client you will provide a thorough assessment and choose the best service tailored for them or have them booked for a 15min compl. consultation

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