gratuity

Is it ok to leave the gratuity envelops in the facial room or would it be better to have them at the front desk?

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Permalink Reply by AJ on February 26, 2015 at 3:59pm

It's all a personal pref. If you have a good receptionist who is your advocate and will solicit tips by asking the right questions..., by all means the front desk would be best. I use a square device, and since most people pay and tip at the same location with their credit card, it would be easiest for client at the check out point.

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Permalink Reply by Teresa Escoffery on February 27, 2015 at 7:34am

Soliciting tips is tacky

Your POS system should generate a receipt where the client can add the tip at their discretion. No advocating or quesitons needed.

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Permalink Reply by AJ on February 27, 2015 at 12:10pm

Yes it is! LOL, sorry I should have used another word. I didn't mean having a hand written sign on a jar, I simply meant a talented receptionist is always an advocate for those who are working hard in the back. She can explain things for clients in a way the don't feel pressure or uncomfortable. Some p.o.s. systems do require some explanations on how to use the tipping feature, or some require the tip has to be added in to the total. Lots of the newer p.o.s. systems don't print receipts anymore, they offer text or email receipts, so adding the tip there isn't an option. And, from experience, I have found that if you don't educate the client on how it works, they end up asking after the fact...and you have to run another transaction. Good Luck Jennifer! :)

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Permalink Reply by jennifer carlton on February 27, 2015 at 7:53am

Thank you both. I am very new to all of this and I need all the advice and tips I can get.

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Permalink Reply by Cindy Greenwood on February 27, 2015 at 5:12pm

When I left them out I had them in the treatment room as well as the front desk.

I don't think it's tacky if people aren't tipping.

My office was in an area where people were not so sophisticated - I don't think they even thought about tipping until I left out envelopes. I never said a word, but my tips DOUBLED after that.