Have you ever had a client that didn't give full medical history and found out later....
Client had three treatments (no problems or reaction from the first two treatments) and few days after the third treatment she called and came in with what looked like an allergic reaction. Red bumps like sun allergy. She says she was fine the day after treatment but she broke out that afternoon but she didn't do anything different other than sitting next to the window in the afternoon with window open and no SPF. She then says she had the same type of symptoms before and it would go away couple days later. Then she says sometimes exposure to sun causes some breakout. I asked her if she ever went to the doctor when it first happened to see what she is allergic to and she said no. I told her she is allergic to something and she should go to the doctor and find out. I did give her a list of ingredients for the cream sample I gave her but she has been using that over a week.
She went to the doctor and was told she has contact dermatitis and doctor did not tell her from what. Then she tried to say ever since she started getting treatment she is having this reaction.... What?
If a client fails or forgets to tell me they had allergic reaction in the past or sun allergy prior to treatment can she blame me for it? It just happens that this lady is close friends with another client who was making false statement and get something for free.
Tags: Allergy
Views: 175
Replies to This Discussion
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Permalink Reply by Cindy Greenwood on
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yes, clients forget to put down important info all the time.
Some of them KNOW that they have a contraindication and withold the info on purpose.
The use of a Retin-A type of product tops the list!
In the ASCP health history form they include this:
"I understand that witholding information or providing misinformation may result in contraindications and/or irritation to the skin from treatments received. I am aware that it is my responsibility to inform the esthetician of my current medical or health conditions and to update this history."
Document the date and time of any additional info provided to you - "3/27/13 - client reports history of skin irritation with sun exposure"
Contact dermatitis is a catch-all phrase to indicate an allergic reaction to "something" - usually topical.
Client can't "blame" you for a reaction that she knows full well she has a tendency toward yet failed to advise you of. However - it is your responsibility to get that information from her and give her the opportunity to disclose.
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Permalink Reply by Lisa Fulton on
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If a client did first two of the treatment without any complication and tries to tell me that she had allergic reaction after the third treatment and I know it's not the treatment? Do you think client did this purposely? She purchased a series at a discounted price.
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It's hard to know if she did for sure Lisa.
But I would suspect so too.
We have all had clients who have had "buyers remorse" of their purchases...
it might be someone who overspent on product purchase and is trying to find a way to return them and still save face. (and it's not always that they don't WANT the product - but they have to pay a utility bill or something).
On a service...she obviously WANTED to buy it, but perhaps did not see the miraculous results that she wished for. Maybe in her mind she is justified in trying to recoup some of her investment.
All we can do is to handle these people as gracefully as possible and move on. It's a shame though because this kind of experience can make you a little distrustful about people's honesty.
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Permalink Reply by Jodi on
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I heard a story from my esthetics instructor about an esthetician who did a peel on someone who was prone to cold sores on her lips but never disclosed this on the health form. We all figured the esthetician was covered, but the outcome I was told was the client sued for a bad outbreak of herpes 1 on her lips and WON, even though she failed to disclose. Now I'm not sure if this is the norm, or just a case of a great lawyer, but it truly scares me sometimes with new clients who don't seem very forth coming.
I had an experience with a new client who told me she's had medical peels, etc with no issues. I did a mild exfoliation on her and the next day she came in, wearing large sunglasses, and showed my manager swollen, red welts around her eyes. Of course, we gave her money back and apologized. This really freaked me out, as I knew it was nothing I used. This was her second appointment with me, her first, I wasn't taking clients until 10, but she came at 9 and INSISTED I wax her brows. I really didn't want to do the exfoliation after how 'wierd' she was about the waxing, but I was new, and against my better judgement I did. I always say 'trust your gut'. If something feels wrong, listen.
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