Kicking Myself!
I no-showed on a client this morning. Ugh!!! I've had reliability issues with schedulicity in the past but they have seemed to remedy that. This time I think it was user error. Meaning the receptionist didn't click "notify provider". I know I should check online every morning but was enjoying being lazy with my husband before he had to fly out.
I'm just disappointed in myself. She was a new client and therefore didn't reschedule. Bummer.
Lesson learned.
Thanks for letting me vent.
I'm just disappointed in myself. She was a new client and therefore didn't reschedule. Bummer.
Lesson learned.
Thanks for letting me vent.
Views: 169
Replies to This Discussion
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Permalink Reply by Devyn M. on
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Did you try calling the client? Even if she doesn't come back, you will know that you did everything you could to rectify the situation and she may re-think coming back. Things happen and I'm sure she will understand.
Don't beat yourself up too much. :)
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Permalink Reply by Angela Bateman on
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The appt was scheduled thru her sister. I'm gonna call Sister in a bit and hopefully the message gets back to her.
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Permalink Reply by Amy Lynn Scheele on
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if i chage an appointment time, for what ever reason; or the one time i missed an appointnent cause i neglected to write a change in my book... i call client, to reschedule, tell them im sorry for inconvience and give them a treat ar the reschdule... ill upgrade the facial, or add on a service. it makes them happy, and they forget chage quick
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