Leaving Clients Alone During Treatment?
Hi everyone! I wanted to get a general concensus on the protocols surrounding leaving clients alone during parts of a facial treatment. I have been to 2 places that have put the mask on, covered my eyes and and said, OK, I'll be back in 20 minutes and left the room. I felt bored and un-cared for as a client. I personally would never do this. During mask, I perform hand and arm massage, scalp massage, or some type of relaxation treatment. I just wondered what you all thought of this practice? As a client, I must say I hated it. Thanks for the feedback!
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Replies to This Discussion
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Permalink Reply by Janelle Foley on
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this as a client never bothered me, infact I enjoyed relaxing completely alone. I was always told by the esthetician that they were going to let me relax a bit and they would be back. I guess it just depends on the client... but I do like the idea of extended massage!! :)
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This was a good discussion. I have been leaving clients alone but am always uncomfortable doing that too long. I was told in school that it's a great time to clean up etc. I'm going to be changing that right now and will be giving hand and arm massages instead. Makes sense to me!
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Unlike everyone here, I surveyed my clients and the majority said they like to be left alone while masking. Most of my clients are very busy professionals and they like the time to meditate or nap. I never leave them for more than 10 minutes and I never leave the room immediately after putting the mask on, I make sure they are comfortable and the mask feels okay. I mysekf prefer to be left alone while I am masking. I use this time to mediate and relax. I do an arm and hand massage while they are exfoliating. I must be doing something right because I have an 85% retention rate and I sell products to almost every client.
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Another great response. Ok maybe I will ask if they are comfortable being alone. I'll have to think about this.
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great post
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Permalink Reply by Gina Williamson on
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I do a gentle scalp massage during the mask. My clients seem to like this- but I have never asked them directly!
They always seem very happy!
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I would never leave a client alone in the room. I do a massage while they are masking and if I got a facial and they just left me sitting there I would nt go back. Idi teaches you to be in constant contact with your client.
My clients always leave happy and rave about my massage. I guess it just depends on what your clients are like.
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Permalink Reply by Kyong on
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I do not have a sink in my treatment room, so I must leave to get fresh water.
I apply the mask, perform a light decolletage, neck + scalp massage before I confirm with my client that I am leaving them for a minute to retrieve fresh water for us. So far, none of my clients have objected. However, I do not linger whilst away.
[So as not to leave my client unattended- I used to keep a hot water thermos and an empty bucket in the corner, but I found the water transfer during treatment turned out to be more disruptive than me actually excusing myself from the treatment room to dispose of used water and refill from the bathroom tap.]
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Permalink Reply by Jodi on
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I think alot of it could be what clients are used to, or expect. I love the hand and arm massage during masking, I hated being left lying there for 20 minutes and would never return to her. I have to wonder, if one of her clients came to me, what would they think? Would they like all the relaxation I provide, or do they just like the products put on, taken off and nothing more?
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Jodi, I think you can provide both. Plenty of relaxation and giving amazing results. Your comment "Would they like all the relaxation I provide, or do they just like the products put on, taken off and nothing more?" tell me that the results from the products do not mean as much to you as the relaxation part of the facial. My clients get a neck, shoulder, facial massage as part of their facial but not a neck massage while masking and then a facial massage before or after. This way they have a continuous complete massage, I also provide an arm and hand massage (while exfoliating). My clients love my massage (many have told me over the years that I should become a massage therapist) but they appreciate my vast knowledge and the results I give them even more. So much so that I also offer several "treatments" on my menu separate from my facials. These "treatments" do not include any massage and are for clients who are interested only in clearing up specific problems. I have a reputation in my city for the best organic facials and I make my own organic vegan products as well.
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I also believe that effective treatments and relaxation are not mutally exclusive. That isn't what I meant. With this lady I went to, I simply felt she was going through the motions of putting products on and taking them off, without caring about what she was doing. I provide very effective peels, but I don't just stand there while it's on, I give a hand and arm massage. I think treatments should be both, not just one or the other. And I was tense when I left the treatment that prompted me to ask this question.
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There is nothing worse than paying top dollar for a facial and the esthetician spends more time out of the room then in the room pampering. Do not leave clients alone for long periods of time. If they have a mask on them that is drying then do a hand massage, reflexology or scalp massage. I was a customer for years long before I became an esthetician, and that has proven to be invaluable because too many estheticians go to school without having stepped foot in a spa. They have no idea what makes a good facial, what makes a luxurious facial and what is a terrible facial. Remember, facials are expensive and customers demand the best!
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