Refund A Gift Certificate?
I've always assumed gift certificates in general are not refundable. But perhaps I have an incorrectly assumed that. Not sure how to handle this. The guy was pretty rude when he came in the first time, which is perhaps why I'm digging my feet in and not wanting to be obliging. But I do have that policy, if I do it this time...how is that fair to others who have bought them?
Am I being unreasonable? What would you do? How should I handle this?
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Replies to This Discussion
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Permalink Reply by rachel reyes on
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Is your no return policy in plain view? do you tell all of your clients that there is no returns? if so than give him a partial return.
If there isn't then i would refund this time but then post your policy where your clients or new guest can easily see and know what they are getting into.
Plus if he is rude i would just give him his money back and hope to never see him again :)
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Permalink Reply by Cindy Greenwood on
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I would refund it ( less any credit card processing fees, if any)
It's just easier.
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Permalink Reply by Amy Sherman on
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Who refunds gift certificates? I sure don't. I do not refund anything. I do however allow them to use my gift certificates for any services and products.
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Permalink Reply by Barbra Harrington on
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I would handle as she can use towards a purchase. It's a win win.
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Permalink Reply by NBSkinCare on
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What girl doesn't want a gift certificate for spa services?
More likely: they broke up and HE doesn't want the certificates now, LOL
I have our company policy all over the place, and part of it is that sales are final, we will exchange product within 10 days only if unopened and gift cert, series, prepays, etc are final
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Permalink Reply by coldsalineplexus on
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Since he was so rude the first time, recognize that this is not someone you want to have to continue to deal with. Let him know your policy and first offer to re write the certificate as a Mother's Day gift, but if he says no, then let him know you are going to make a one-time exception and refund it less a restocking fee ($15-30, whatever you think) which is "what the bookkeeper charges to handle complicated transactions that fall outside my usual policies."
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I don't see that refusing to refund will benefit you at all.
I would rather have a new client...and if not that, then a possible future client.
Refusing a refund just gets you a disgruntled person who will bad mouth you and that will never buy a GC or service from you again.
Win the battle, lose the war.
Same thing as honoring an expired GC...most of us will do that too as a good will gesture even with clearly displayed policies
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I agree with Cindy, as far as comment. If she does not want a product or service- Just don't let them bad mouth you.............. Try and comply. Not worth it!
People always tell others bad news---------------Next time this should happen, At time of sale make sure , even though your policy is stated-----non-refundable!
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I guess I'm the lone wolf on this one. I disagree with the others. I am not saying you have to be mean and nasty about it. I would probably call him and say something like "Hello! I see that you wanted a full refund for your gift certificate. I am so sorry but I am unable to do that. Is there anyway we can work together to fulfill this amount. What I can do is add to it for you!" Then I would probably add on a back facial for him or something. There are two reasons why I do this. 1) He could then become a regular client and 2) If I have a policy, I actually USE it. Even my gift certificates. Otherwise, why even have the policy to begin with? Just leave them open. That seems to me to be a little non-self supporting.
I am not saying that one has to be rigid. But I would probably end up turning this into a relationship with a client. You don't have to either dig your heels in or give in. There is this third option. I have doen this a couple of times and BOTH times, my clients have become long time clients that have followed me back from a two year maternity leave. The trick is to be super friendly, as accommodating as possible, adding the extras, and formulating a plan together. When he comes in you also have to be super friendly and happy to have his business or it really doesn't work. So... I guess if that's not going to work for you then, toss him to the wind, but you really have the option to turn HIM into a client. Just pointing that out. Not trying to disparage everybody else's opinion. Just stating mine.
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This is also a fantastic idea!
Hopefully this will work as well, a couple of times it did for me.
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