Refusing a Tip - Rude?
I had a situation tonight that I'd like to run past everyone. One of my regular facial clients came in tonight and brought her adult daughter for a massage appointment at the same time. When we were done, the massage therapist checked out the clients. My client handed me the cash tip she always gives me, which I graciously accepted and thanked her for. Her daughter tried to hand the massage therapist a cash tip and the massage therapist refused it. The client tried to insist, 3 times and the massage therapist just said no, that she would rather just have her come back another time for another massage. I think this made the client feel uncomfortable. I know had it been me, I would have felt uncomfortable. If she really didn't want the money, she could have just taken it and donated it to a charity or something. What are your thoughts on this? Thanks.
Views: 231
Replies to This Discussion
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Permalink Reply by coldsalineplexus on
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Yep. Rude and weird behavior. Does the therapist work for you? I'd definitely address that if so.
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Permalink Reply by Jodi on
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Not for me, no. I don't own the spa. She's actually the manager/director, right under the owner.
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Permalink Reply by Sheila Gordon on
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She needs to get off her high horse!!
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Permalink Reply by Samantha Maline on
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Refusing a tip once is okay, refusing it when the client insists is rude.
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I think the client was more surprised than anything...after the massage therapist refused it, the client said...'please..are you sure? I really liked the massage.' At that point, I think she should have said, thank you and taken the money. It just blew my mind. I have no idea the motivation behind it...if she thought she was being nice by not taking her money, or what...
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