Ok, so I am kind of a stickler on this one.  I have a "all sales are final" policy.  In the case of an allergy or defective product, I would of course return /swap the items but other than that, I am not really interested in returning products. 

I had a situation today that I wasnt prepared for.  To be fair, I have been in this industry and in retail for about a bazillion year, ok 20, and I am pretty comfortable handling most situations.

This evening, I had a woman want to return products a few hours after her visit today but

1. I was in with clients and I am a one woman show so i could not help her at the time she came in. 

2. I wasnt really intersted in returning the items just because she changed her mind- I am NOT Nordstroms!!!!

I would love to hear other esty's in same situation (no receptionist at this time unfortunately), solo esty...

Does anyone know the answers to these questions...

Do I legally need to have my return policy spelled out anywhere? 

website? 

receipt? 

Do I legally need to hand a receipt at the time of purchase?  I typically just ask if they want it emailed...

Whatever facts you can share, please do! Thank you!