Ok, so I am kind of a stickler on this one.  I have a "all sales are final" policy.  In the case of an allergy or defective product, I would of course return /swap the items but other than that, I am not really interested in returning products. 

I had a situation today that I wasnt prepared for.  To be fair, I have been in this industry and in retail for about a bazillion year, ok 20, and I am pretty comfortable handling most situations.


This evening, I had a woman want to return products a few hours after her visit today but

1. I was in with clients and I am a one woman show so i could not help her at the time she came in. 

2. I wasnt really intersted in returning the items just because she changed her mind- I am NOT Nordstroms!!!!

I would love to hear other esty's in same situation (no receptionist at this time unfortunately), solo esty...

Does anyone know the answers to these questions...

Do I legally need to have my return policy spelled out anywhere? 

website? 

receipt? 

Do I legally need to hand a receipt at the time of purchase?  I typically just ask if they want it emailed...

Whatever facts you can share, please do! Thank you!

Tags: #highmaintenance, policy, retail, return

Views: 159

Reply to This

Replies to This Discussion

Shoot meant to ask- if people can please share their return policies!!

My policy is returns allowed within 10 days on unopened and unused products.

A few hours after an appointment... I would have returned them (if they weren't opened). 
There's no win for you by not returning them... you've lost a client.
Obviously she had sticker shock or buyers remorse or just changed her mind.  

You're just gonna incur a bad yelp review by not returning it.  
Not worth it.

RSS

© 2024   Created by ASCP.   Powered by

Badges  |  Report an Issue  |  Terms of Service