Last month, a new facial client was referred to me by a former salon manager I worked for. She called me saying she was interested in peels or microderm/peel combo for aging/large pores.

She told me she'd had one micro and one glycolic peel several months ago and has a minimal skincare routine, so 1st treatment I did a blueberry enzyme w/lactic followed by a thorough microderm. She texted me the next week, asking if I thought she would "see results next time", that she couldn't tell a difference at all. I politely explained that treating aging and damage is a gradual process, and that I have to treat her safely and responsibly and not do too much too soon, to which she honestly seemed to become defensive and say she'd heard it all before after trying many different places, and that she's always been a person who wants immediate results. RED FLAG.

2 weeks later I gave her another micro followed by 30% glycolic, and told her she may or may not see some flaking/peeling. She is rebooked for this week and texted me last night, saying she didn't peel and is "feeling a little disappointed". I again politely explained that there is a process, that I cannot give dramatic results after 2 facials and that the products I am able to use of course will differ from what she'd received at a dermatologist's office.

I am really feeling like this woman's expectations are unreasonable and I am not looking forward to seeing her again this week. Any advice?