Software and CC processing - HELP!

I am opening my skincare studio in the next few weeks and haven't decided on a software program yet. Considering Booker, MindBody, and SpaSalon Manager. They seem to be all very close in price, though their credit card processing fees vary. Also can't decide if I should use Square or another smart phone processor. Any feedback is appreciated.

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Permalink Reply by Mandi Duracinski on March 14, 2013 at 12:25pm
Hello! I don't currently use spa software but I have had my Square cc processor for 18ish months and I love it! My clients like the security and the lack of paper receipts floating around. The fees in comparison are much friendlier to small businesses. Tipping can sometimes be tricky because you get a percentage option for the total amount processed. I typically run retail transactions separately to avoid having an issue. Hope this helps!
Permalink Reply by Denise D on March 14, 2013 at 9:25pm

I use Square too and it's super easy! I used to rent a credit card machine, back int he day, and it was a nightmare with hidden fees, etc. This is easy and to the point

Permalink Reply by Bill W. on March 15, 2013 at 10:43am

I've currently using Booker Software and have been for the past 5 years and LOVE it!  It's easy to use and my clients love the email and/or text message reminders.  I'm also using PayAnywhere for my CC processing, very easy to use.  Hope this helps.

Permalink Reply by M Elaine Gustafson on March 15, 2013 at 12:57pm

Thanks. I just signed on with Booker. Trying to decide on CC processing now. Did they charge you extra for using PayAnywhere vs their preferred vendor?

Permalink Reply by Cindy Greenwood on March 15, 2013 at 2:27pm

I use square too!

I love it and clients think it's great!

I am using Full Slate for my online booking and client info. They just started a gift cert program but it's a monthly fee plus I have to use paypal to process payments so I didn't sign on.  With the ASCP discount the rate is very good.  You can check out the look of my page to see if you like it...maybe somebody will post a link to their own booking page with a different company.

http://cindygreenwoodmassageskincare.fullslate.com/

MindBodyOnline has an online gift cert program too which looks better. I know a lot of people like them.

I have also used Schedulicity - my friend is using them right now. No problems at all.

Check to see if anyone has a newsletter/mailer option, Full Slate doesn't so I am using MailChimp for my newsletter.

Permalink Reply by Natalie on March 15, 2013 at 7:37pm
I now use Square and Schedulitcity- I used mind and body and its great but expensive - square you can input on reg computer or use tablet / phone so I like options! Schedulictity is $20 and has lots of business tools to help. Many are the samoe except for one or two differences - depends on your needs.

Schedulicity does email marketing, reports, email confirms, gift certificates and is very user friendly.
Permalink Reply by Kristy Floyd on March 15, 2013 at 9:50pm

I'm looking into Vagaro... :)

Permalink Reply by Breanna M on March 16, 2013 at 9:48pm

I am also looking into Vagaro. Another one I saw that was an option was iConnect. The only reason why I like Vagaro more is because it seems like they've been around a little longer and are more established. If anyone has used Vagaro, I'd like to know what your thoughts are and pros/cons! I love that you can do everything on it and also get the credit card swiper.

Permalink Reply by Summerr on March 23, 2013 at 9:12pm

I have been in business for myself for a year now and I have always used square and I love it I have had no problems with them at all and I run a lot of credit cards.  I have tried /looked at a lot of online systems to find the one that worked the best for me and the one I like the most and I have stuck with is Vagaro.com I feel like it has a lot of options that are included for your monthly fee that other systems charge extra for such as gift certificates that you can print or email and email marketing.  Some of the other things that made me choose Vagaro were inventory management,  it sends out text and email reminders and confirmations after your client confirms the appointment it changes colors on your schedule so you know they confirmed, I can put in notes and formulas, it has an option to sell and put in packages, honestly I could go on and on I really love this system.  The only thing I don't like is that I have to enter the customers cell phone provider for them to get a text other than that I can't think of anything else.  If you have any questions please let me know.

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