Square Up

Hello!

Anyone out there using Square with their iPhone to process their payments? My only complaint with this is the tip suggestion boxes (No Tip, 10%, 15%, 20%) are very small underneath the signature line. Clients sign with their finger and then press the continue button (because it is highlighted in green), which then equals no tip. Not that anyone HAS to tip but it's clear they are not seeing the tipping options. Until I can purchase an iPad (which of course has a much bigger screen), I need to figure out how to politely mention that option into my close.

Any suggestions? Thank you!

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Permalink Reply by John Norrell on April 25, 2012 at 9:56pm

Donna, I would just simply say, "If you were happy with your service and would like to add a gratuity, it is located under the signature line." If you don't sound uncomfortable saying it, they will not feel uncomfortable doing it. Maybe turn away after you show them how to pay. Give them a minute or two to finish the transaction and say thanks. It has to be done in a natural way from you, so that they feel comfortable. It is strange at first, but after a while it is just as easy as doing a skin treatment!

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Permalink Reply by Lori Taylor on April 26, 2012 at 6:55am

I agree! Well said John : )

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Permalink Reply by Donna Brown on April 26, 2012 at 8:44pm

John,

Thanks so much for your advice. It is very much appreciated!

Donna

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Permalink Reply by Sheila Gordon on April 26, 2012 at 12:20pm

I use it and I love it. Sometimes people will say wait I wanted to tip, I will say don't worry about it but when they insist they will run the card again for the amount. It is in an inconvenient spot and it's even more awkward if we were to say would you like to add anything for a tip. I use my iPad andit still gets skipped... Having a case doesn't help bc it blocks. Maybe we should write square and mention the spot is not noticeable... Who knows maybe eventually an update will have it moved.

On another note, do you ever have problems swiping the card? That's my biggest issue is that sometimes it take two and three swipes to get the auth to go through.

I overall love the convenience of it dont you? Plus its a fun conversation piece :)

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Permalink Reply by Donna Brown on April 26, 2012 at 8:55pm

Hi Sheila,

Yes, I do love the convenience of it and yes, it's definitely a conversation piece. And another yes, I do have trouble swiping the card, takes me a few times.

You know how when you use your debit card at the grocery store and a completely different screen asks if you want cash back? We need that for the tip screen.....

Thanks for writing!

Donna

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Permalink Reply by Sheila Gordon on April 27, 2012 at 6:10am

Maybe in the meantime you could have a sign where they check out like tipping is not expected but greatly appreciated, if you would like to leave a tip please see the bottom of the signature screen.