The $4 million customer complaint call
Great read on the importance of customer service..... you never know who that important client is going to be. Read on....
http://www.inc.com/ron-burley/4-million-complaint-call.html?utm_sou...
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Permalink Reply by Deborah Kenney on
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I read this article-a good reminder-we never know who we might be dealing with! I remember from a long time ago-people who are happy tell 3 others-but peopleho are unhappy tell 11-on average.
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