I just read this article by Scott Merrick, Training Account Manager, Signature Worldwide, from Training Magazine, and thought I'd pass along the 7 Deadly Sins of Customer Service and a few important points from each  ... hopefully you don't see yourself in any of these customer service no-no's! To read the entire article, here is the link.

1. An unwillingness to change. Times have changed, people's expectations have changed, and the way people do business has changed. If you don't understand your clients' expectations, you are losing business to competitors that do.

2. Bad attitudes that reflect in poor behavior. Your clients do not need to suffer the behavior of your actively unhappy customer service staff. Get to the source of the problem and resolve the issue.

3.Not providing a timely solution. A quick and timely resolution is more memorable to your customer than the original problem is.

4. Not having passion for what you do. Hire for the passion you want to see towards your customers.

5. Forgetting that the customer is always right. They want you to be a problem-solver, so take the challenge!  

6. Ignoring social media outlets. Your customers are using social media websites whether you like it or not, and whether you understand it or not. 

7. Getting the customer so upset that they never return. Listen to your customers and make sure they leave happy.