Thanks. I used some of their products, they were great about giving us gratis products (full size) to try. I thought they were a pretty decent line and the anti aging products seems to get good results. But they were also selling a 25% acid peel to anyone who walked in the store without any real training on how to use it. I didn't like that at all.
Samanatha---wow, your retail sales is impressive. Can you help me get better in that aspect? What's your secret? Some people only want to buy over-the-counter because it is cheap no matter how much I explain the differences. Thanks.
Each client gets a full skin-care regimen planned out. When I say "each", I mean "all". Even if they're in for an eyebrow wax, I have automatic "are you using retinol" type questions that lead into skin care product discussion. I offer three products (always) to new clients and I regularly inquire into how the regimen I've already sold them is going. I switch up products they're using on seasonal basis due to needs-based changes. For example, I tell them to shelf this moisturizer and glycolic treatment that they use in the winter for more summer-friendly products and vice-versa. I always check to see what I've sold them in the past on my records and have that info ready to go before they walk in the door. If they're long time clients on regimens, I always showcase new product for them when it comes in, sample it out, and apply it to them. Sales is fun. :)
I find your approach to be very impressive. Question: what do you find the reorder rate is? What percentage of clients repurchase when they run out of products? Do you call on them periodically to refill their products?
That's fantastic. And great input as well as a great way to handle the sales end of the business.
What about when a client tells you that your product is higher priced then what they found on the internet (Amazon). When my client did that I went to my products website and copied this and emailed it to the client. After she got my email she told me she was going to send it back to the online seller.
The Internet resellers listed below who claim to sell Jan Marini Skin Research products have no relationship whatsoever with our company and are not authorized resellers. Most of these sites are illegally using Jan Marini Skin Research's copyrighted logos, trademarks and/or content. We cannot vouch for the authenticity or condition of the products sold on these sites and Jan Marini Skin Research does not take any responsibility for purchaser dissatisfaction.
I am not sure what the big deal is
Once upon a time, AVEDA was THE line, since it was one of the early "green" brands and was innovative -- but like so many great things became over saturated and it lost its luster and became class for the mass
ULTA is no different the the catalog stores the local photography stores cater too -- sure they have low prices, but no one can even show you how to load the film (sorry for dating myself). People will pay more for good service -- in this case skin education.
This isn't true about Ulta. The retail prices for Dermalogica are the same as spas charge, and there is never discounting, Dermalogica simply won't allow it. And I'm sorry, as an esthetician who worked at Ulta for a year, I take offense to your comment about sub-par skin education. Yes, they may get that from the regular retail employees, but when the esthetician is on duty (usually 30 hours a week), the education is just fine.