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Comment by Summerr on January 31, 2014 at 8:25am

The same thing happened to me with a client I did a facial on with the exact same protocol only difference was I used green tea cleanser. I was stumped, I just had her moisturize and after a few days I gave her a sample of retinol scrub to use. I used the coconut on her after that. My client didn't use any products or exfoliate just came in for facials sometimes.

Comment by Sheila Gordon on January 30, 2014 at 9:55pm

To me it sounds like prob a little over exfoliation with the glycolic cleanser then scrub then enzyme. (Not that you did something wrong at all bc I love that protocol) but more so because she probably doesn't exfoliate ever and she doesn't use much at home. Did you steam the scrub as well? I had a client that was using scrub at home and came in very raw.. She was scrubbing a little too much lol.

Comment by Tara Borders Dollar on January 30, 2014 at 1:23pm

Katrina - Pomegranate and glycolic cleansers, retinol scrub, rasp/peach enzyme, vita c/green tea serum, ageless serum, goji berry mask, cuke toner, mixed the ageless and acai berry moisturizers, and SPF.

Comment by Katrina Kulm on January 30, 2014 at 11:51am

Tara-Can I ask what the list of products you used during her Facial? If it was completely all of Skin Script I am curious what you used from start to finish, so we can play detective.

Comment by Tara Borders Dollar on January 30, 2014 at 10:34am

Lisa- That is a great idea. And thank you for the reply! She wants to come in next week to get her brows tinted so I may do the patch test while we are doing that. I am completely stumped as well. 

Erica- The retinol scrub was the only thing I could think of that might have over dried her a bit. But she is not someone who uses product besides her moisturizer, that was my first thought too was that she used something else on her skin when she got home. Thank  you for your reply!

Cindy- I apologize for this not being on the discussion board. Was just eager to ask and see if anyone had experienced anything similar.

Comment by Erica Suppa on January 30, 2014 at 10:23am

Tara,

I had a similar issue with a client. All I had given her was the retinol scrub. She walked in two days later with what looked like sunburn between her eyebrows. She thought it was the peptide eye cream, so I started researching that and was stumped.

Turns out, she was using a 2% salicylic acid serum between her brows at night because that is where she notices breakouts. The retinol scrub caused an over-exfoliation only in that area.

Because it's the laugh lines, I suspect she was target treating with another active product prior to her facial with you. I instructed my client to not use that serum 3 days prior to her facials and she's never had a problem since.

Comment by Lisa VanBockern on January 30, 2014 at 10:08am

Tara - I'm a little stumped.  The product is only on the skin for 7-10 minutes so the fact that her skin is burning several days later is odd.  I'm thinking an allergic reaction to something.  If you wanted to, you could patch test the inside of her arm with all the products you used that day and see which ones might create a reaction.

Comment by Tara Borders Dollar on January 30, 2014 at 10:00am

No she does not use any other skin products besides an Oil of Olay moisturizer and her foundation. I used my skin scrubber to take off the enzyme and followed that by a hot towel so I am fairly certain it was all removed. Apparently she said her skin was burning a little after the facial (which she did not tell me until days later) and when she put on her moisturizer and foundation it burned a bit more. I did not boost the enzyme at all, she was a first time client so I wanted to use the mildest one. She is not on Retin-A and I asked her if she was allergic to fruit before we started and she said no. I did use the Retinol scrub before the enzyme but once again, I removed it before placing the enzyme on.

Comment by Lisa VanBockern on January 30, 2014 at 8:55am

Hi Tara:  Very unusual.  There are very mild exfoliants in this product.  Did you happen to boost the enzyme with an acid or perform an aggressive microderm with it?  Is she on Retin-A?  I agree with your recommendation for a heavier moisturizer.  Does she have any fruit allergies?  Any medications such as antibiotics?

Comment by Cindy Greenwood on January 30, 2014 at 5:29am

Tara - this should be in the discussion section above so others can follow it easier.

You said she wasn't using any other facial products? You mean besides Skin Script? Or she wasn't using anything?

My instinct tells me she used something that caused a reaction, the RP enzyme is pretty gentle and none of my clients have ever peeled.  But this does remind me about someone else that I suspect did not fully remove the enzyme.

Homecare instructions are important, knowledge about what they are using at home is vital. None of us can predict or guarantee results if they are not using recommended products.

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