Comment

Comment by Lisa VanBockern on October 28, 2013 at 7:33pm

Leigh Cathy:  Wow, I'm glad you found the root cause on that reaction.

Katrina:  I never use the dermafile dry - even though many aestheticians do like it that way.  Hum, I'm not sure what to say about the stinging.  I could see it happening with the Seaweed Mask, but not my Goji Berry mask. 

Comment by Amber on October 28, 2013 at 9:22am

Katrina, I have many clients who cants tolerate any of the masks after peels and Dermafile and peel treatments which is a bummer. I end up having to use masque from an entirely different line which is also gel based but for some reason doesn't cause the sting that the sea weed or goji berry does. Bums me out because I hate ordering from this other company

Comment by Leigh Cathy on October 26, 2013 at 4:11pm

I meet with my client this morning and it appears to be poison ivy (environmental) on her face or a food allergy. I discussed the products used with her again and she is open to patch testing in the future and is not afraid of future facials.

Comment by Leigh Cathy on October 25, 2013 at 7:29pm

Amber, my client did have an eyebrow wax post facial! I had let that slip my mind since I was out of the salon today and away from my client records! I will be seeing her again in the morning and will have a better idea of what her reaction consists of, but my co-workers said it is located all the way around her eyes. That may be it, the eyebrow wax and the product associated with it!? I've never had an issue with adding an eyebrow wax service in conduction with a facial.

Lisa,

Thanks for taking the time to talk to me today about the products and issues my client is experiencing. I will be talking with her tomorrow and encouraging her to let me assist her in getting the answers to the cause of her reaction.

Thanks ladies! Happy weekend! 

Comment by Amber on October 25, 2013 at 5:55pm

Lisa, remember the client that I had who had a reaction that she swore was to the facial??? Ended up being allergic to cashews! I'm suspecting. Leigh's client is using an OTC product at home or was or is on a medication that can leave the skin more sensitive. Also did she possibly have some hair removal (threading,cream hair removers or waxing before or after the facial?

Comment by Lisa VanBockern on October 25, 2013 at 1:50pm

Leigh:  There's nothing below that could cause a burn.  I don't have your telephone number on file.  Could you call me at 480-543-1121 and we could discuss the client's history (medical, prescriptions, etc.) and maybe we can get to the bottom of it?

Comment by Leigh Cathy on October 25, 2013 at 1:17pm

Hi Lisa,

I had a client come in for a Mini Facial this week and she has had a reaction, she says her Doctor equated it to a chemical burn. I'm of course concerned and want to make sure this never happens again, but out of the product used, I just don't see anything that she could have reacted to unless she didn't tell me everything she was using at home etc. Hoping you can offer some insight? I started with the Pomegrante cleanser, then the Glycolic cleanser, Retional Scrub, Cucumber toner, Hydrating serum under the Yogurt Mask, once I removed mask I used a little eye serum under her eyes and finished the rest of her face with the Peptide Moisturtizer. She says she is not allergic to anything and that she is not using Retinols or Glycolics at home, so I'm lost?

 

Comment by Lisa VanBockern on October 24, 2013 at 2:28pm

Wow!  Lots of packaging requests today.  I've heard your requests; maybe one day soon we can accommodate these.

Comment by Willie Acklin on October 24, 2013 at 1:35pm

Hi Lisa,

Will there ever be travel companion kits like the larger sized ones? Biggest thing for clients here is that its hard to swallow the $150ish -$200 large kit and you can't travel with it. I have a great deal of clients who travel and the biggest thing for them is convenience. 

Thanks

Comment by Amber on October 24, 2013 at 12:53pm

Hi Lisa, I was wondering if you had thought about adding a window along the side of the retail products (the ones in the pumps). Biggest and only complaint with the line is that we don't know how much more product is left in the bottle.

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