Comment

Comment by Willie Acklin on October 1, 2013 at 9:14am

I think the culprit is Differin. She is using it 3x a week and putting it all over her face. 

Comment by Willie Acklin on September 30, 2013 at 9:22am

It keeps happening around the eye area. I use cotton rounds saturated with water/Rose water. The enzyme is near the area of the pads but I remove everything with the spatula and then with a towel including removing the rounds. 

Comment by Sheila Gordon on September 30, 2013 at 6:00am

Where is she bubbling?  Almost wonder if it could be herpes virus or something?  Just a thought.

Thanks for the info Lisa!! 

Comment by Willie Acklin on September 29, 2013 at 10:50pm

The last time was only the enzyme. Also she said she didn't peel after the last time and that the bubbling eventually went away.

Comment by Lisa VanBockern on September 29, 2013 at 10:44pm

Hi Willie:

I'm out of town right now, but I could try to call you tomorrow.  I'm not sure why she's reacting since you changed the products.  I will say that adding the retinol scrub under steam can create a mini Vitamin A peel effect.  She might peel from this.  I think you mentioned on the last treatment with the Lemon Zest that you had boosted it with lactic.  My first thought is that you might be going too aggressive with this client.  Some people receive great benefit from enzymes alone and don't need the acceleration you are mentioning; the adding of lactic or retinol to a treatment is for more resilient skin, when needed.  Do you explain to your client that flaking can be expected when you accelerate the treatment?  I don't mean to put you on the spot here, so we can talk on the phone tomorrow.  Reassure her that she will be okay and that no trauma to the skin will result.

Comment by Willie Acklin on September 29, 2013 at 10:08pm

Lisa, I'm having an issue with the previous client from last month who has bubbling from the lemon zest. This time I tried I askedomethinga bit different. I decided to go with the retinol scrub topped with the coconut/papaya enzyme with stream and removed with the ultrasonic spatula, then extractions, followed by vit. c serum & then hydrating serum. After that I used the goji berry mask.
she emailed me this evening, "Hi Willie, 
Just FYI, my face bubbled up a little bit again.  Not all like last time though.  I am thinking I might need a different product line."
I'm both troubled and baffled. I did three facials this past Friday and she was the only that has had any issue like this. I asked her to send pics. feeling frustrated.

Comment by Lisa VanBockern on September 29, 2013 at 8:12am

Hi Sheila:  We ship either US Priority Mail (which is 3 days) or UPS (which is 5 days) depending on the weight.  These shipping days reflect an east coast delivery.  We only charge a flat $5 for shipping, so we choose the least expensive method for shipping and notify you via e-mail with a tracking number.  Smaller orders under 2 lbs and under usually go US Priority Mail, but anything over 3 lbs on the east coast generally go UPS.  Have a great weekend!

Comment by Sheila Gordon on September 28, 2013 at 7:37pm

Lisa, I doubt that you have but did you by chance change the way you shipped?  My last order came in three days which isn't an issue and this one I ordered last week and shipped Wed isn't coming until Tues Oct 1.  Not that I want you to look into anything, but curious if something changed or have you had any issues with shipping this last week? 

Comment by Willie Acklin on September 27, 2013 at 9:31am

Thanks, that what I figured. feel so helpless helping her with her skin especially since she's getting married very soon too. Back to manual extractions

Comment by Lisa VanBockern on September 27, 2013 at 9:28am

Hi Willie - I would prefer that you don't use retinol or acids on a pregnant woman.  Just fruit enzymes, such as Coconut or Raspberry, or the Apple Orchard that we currently have out.  Thanks!

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