Image Skincare Providers

Jackie have you tried the Ormedic products on your skin? or on your sensitive clients?

I have always had extremely reactive/acneic skin, and the Ormedic line doesn't give me any problems at all....

Jackie, what is the protocol your using?  I'm not sure why you would be getting cysts on your cheek and jawline.  It almost sounds like a hormonal problem.  Have you tried the ormedic products?   I sell quite a bit of Image skincare to my clients and I haven't had any negative feedback.  I will say that their products are quite active and you need to be careful on what your recommending to certain clientele who are sensitive. 

This is what I use. I feel like my skin likes the Glycolic cleanser best followed by the Resurfacing mask 1 time per week when needed. Afterwards I was using the Vital C serum and repair cream. Then I wanted to switch back to the max line for the stem cells and within just a few days I broke out in 3 cysts on the same side of my face. I noticed I broke out the last time I tried it, so maybe it is just to rich for me. So then I tried the Vit c ACE serum and it burned.  So now I switched to the vit c cleanser with some ormedic line. One of my clients is having the same issue, within 1 week she was so dry and flaking from the VC Line. Not sure what is going on. I am going to stop using the products until I can figure what is going on. Maybe I shouldn't use the glycolic cleanser everyday.  Thanks ladies, I'm a mess..

I agree with trying the Ormedic line.  My mom is extremely sensitive.  She cannot use any of the Ageless products.  She can use the Vital C line and has had no reaction.  She loved the Ormedic line.  When I have 'abused' my skin by keeping a peel on too long and when my skin had a bad reaction to the Clear Cell Clarifying pads, I used the Ormedic line and this really healed my skin and calmed the irritation.  (I really wish the Clear Cell Pads did not have alcohol in them.) Good luck!! 

Thanks Ladies, I think I will stay with Ormedic for awhile.  So then I am going to take the guess that the Vit C, was to strong for my client. As she is demanding answers. She uses Bioelements and it works best for her, I told her to stay with those products then. I did custom blend the really rich moisturizer with Images serums and she is complaining about that now.

@Diane, when recommending products to sensitive skin clients I thought the VC Line was for them? Guessing now I should first try them or Ormedic line. Most clients don't like the ormedic serum. They feel sticky..

@Beth, I gave her all the VC Line, Cleanser, hydrating vc serum, vc repair cream, ultimate preventative spf.  Her skin changed after she was pregnant. Her skin is paper thin and pale. Probably a fitz 1. Her cheeks are always red and warm. I thought the vc line was for sensitive, rosacea type skin. Do you have another line you sell as well? I was looking into Glo Therapeutics to have on hand for the ones that can't use Image.

I use the Vita C. line and Ormedic only as I am a ICA and therefore only use the product as a base.  Please note these are backup and sale items (for take home).  My main line is Declore as a base and I purchase my EO's from Swiss Organics 

Jackie- if she has compromised, hormonal skin from pregnancy, she definitely needs to be on Ormedic. That is the line that is formulated for pregnant, unbalanced, menopausal, etc. skin. The Biopeptide creme would be fantastic for her.

@Gina, after her pregnancy her skin changed. But I do have a pregnant lady coming in with this issue so I will definitely be putting her on that line. Thanks ladies for all your wonderful help. Much appreciated.

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Hi Ladies, how is everyone. Well I have some issues with a client that I just can't seem to get under control. She is having some problems with sensitivity to L-absorbic acid and rashed out. Her skin is blotchy underneath and now scaly. I called the company but not sure if they even knew what was going on. So I had put her on
ormedic serum
spf ultimate
used anti aging serum= broke out took her off that.
gave her the lightening serum, helped but still dry and flaky
Now I gave her a sample of the ormedic serum to go over top of the lightening serum is what Image told me to do.

If that didn't work I was going to have her use the biopeptide cream but image said that would be to much for her.

She is constantly calling me freaking out which I understand but she won't give her skin a chance to calm down. I don't know,I would rather her not have tried the products than have to deal with something I can't figure out.... Please help... thanks ladies.

P.s. Since the chicago rep left the company who has taken over for  her? Are you all getting help from her or are we just on our own when it come to customer service.

thanks Jackie

I will be seeing her tomorrow night for a mini facial to check out her improvement. Image said that lightening serum is so calming that they use it after chemical peels. She said the rash is not red anymore but she is still very dry.  My rep was jessical oulton. She was always their to answer my texts very quickly. So really I have no one helping me now. (Except everyone here and I thank you all so very  much) So After investing 2grand in start up, I don't really want to change lines again but If I don't have any customer support I will.

@Gina, She was only using the Ormedic cleanser, anti aging serum and spf. By the 2nd day she rashed out. I took her off the serum and image told me to put her on the lightening serum, 2days later I gave her a sample of the ormedic serum to put over the lightening serum is what image told me to do. She was still very dry and flaky and had to use the spf at night. So this has taken place over the last 2 weeks. I was going to see if the biotin cream would help.  I guess we will see, this line just may not be for her. Some people can't handle the active ingredients I guess.

Question - Did she first experience red Blotching that spread? Did the blotching turn to dry flaking and itch?  Did she have any type of breakout in the red area?  Most importantly have you seen her to examine this problem?

Hello, I just open my private skincare practice in Weston,Fl  I have 25 years of experience and I have worked with several product lines before, I am using Image in my office, I work with this line in the past and a I choose them because the ingredients narrow down the best ingredients available to quality skincare technology, I love them!!!!!

Found out the client I was having issues with is sensitive to L-absorbic acid. All my clients that have rosacea and sensitive skin can't use the Vital C line. Which is what I thought that line was for her type of skin. The Ormedic line is working great for her now. I added a new product into my line called Nerium Ad, it's replacing all the glycolic acids and retinols from Image. I've seen faster results in 10 days then I did with the Eye lift cream on myself. Does anyone know of a skin scanner that can read the depth of wrinkles. Not like a woods lamp but one I can take before and after photos to show the percentage of skin corrections. Thanks everyone..

Jackie the culprit in the Vita C is two fold,  1.is the Isohexadecane, and the other is Citrus Aurantium Dulcis (orange Oil).  There is no L-absorbic acid in the Vita C.   You need to remember that ISC is a large company they need to keep cost down (thats why you have Citrus Aurantium Dulcis) and not the Geniune and Authentic (it would be cost prohibitive)  but the mass manufactured oil  (this is the bitter orange oil from the peel and gosh knows the provanance).  The correct C would be Tetrahexyldecyl  Ascorbate.  Please be sure and tell Image about the problem you have had.   Believe me you are not the ONLY one seeing this problem.  Ladies please remember to READ the ingredients!  Just because someone tells you something is in a product DOES NOT mean it is!!!

@ Chere, so the Vital C Hydrating Anti Aging Serum 15% L-ascorbic Acid  is not really what it says it is.  I did call Image about this and they told me she was having a reaction to the L-Ascorbic Acid. I went to the Image training and they listed this as an ingredient along with BVOSC so not sure what your are referring to here.

I apologize to you Jackie as I did not make myself clear this is totally my fault.  I was talking about the Vital-C cleanser.  However,  By using the L-Ascorbic Acid Image Skin Care is using the cheapest (which is understantable they need to maintain a profit), as well as the LEAST stable form of Vitamin C.  The more stable and less irritating form is Tetrahexyldecyl ascorbate (of course it is from 25 to 30 times more expensive).   It is no wonder your client has had a reaction - unfortunately many do (be very careful this leads to sensitization).  It is my personal feeling that Image Skin care may be more than aware of this problem and will be steadfast and quick to correct it.

Just a note to all my fellow estheticians, this page is for professional conversations only, not advertising. Please do not post any advertisements on this wall. Thank you!

Simona,

www.imageskincare.com is for professional orders only. If you do not have an esthetics license, then customer service will refer you to a local business that carries the line. They are amazing products, give them a try!

I have a client who is using a cream with 10% glycolic in the morning and is wanting to get something from Image but I'm not seeing anything less then 20%. Does anyone have any ideas? Thanks!

I may be wrong but when you order trough a rep she gets credit= $$ but you do not get the 10% back for samples. 

Hi Everyone! I am thinking of incorporating Image Skincare to my place. I was wondering if you and image has a facial protocol for each of their line (ex. anti-aging, signature, acne, sensitive skin...etc) thanks!

Hello IMAGE nation! We do apologize for any inconveience, as you are aware Aesthetics Plus decided to go another route and no longer carry IMAGE product, we were unaware of this until late Tuesday. IMAGE Skincare's Corporate Office is currently reaching out to the West Coast Accounts to notify of the recent changes, but unfortunately do not have everyones information. We have extened our hours of business to accommodate the accounts on the West Coast. Hours of operation are now 9 AM- 8PM EST. If you have any questions or concerns please call the corporate office directly at 800-796-7546.

Can we use steam for the Vital C Hydrating Enzyme Mask?

Juliette,

My guess is that she is allergic to aloe vera.  I have a few clients that react with redness and stinging from a product with a high level of aloe vera. This is a link to a google search on 'aloe vera allergy.' 

https://www.google.com/search?q=aloe+vera+allergy&ie=utf-8&...

Hope this helps.

Susan Nathan
Nutrient Skin Care

Has anyone used Ageless Lashes? Did you or clients see results?

 @Hong, it is recommended NOT to steam with the Vital C Hydrating mask, however, you can steam with the Ageless Resurfacing mask.  I see that you are new to Image skincare.  Did you order the skincare manuel?  That gives you a lot of information on each product and contains the protocols.  They also have webinars available. 

@Shelly, I have been using the Ageless lashes consistently for a little over 3 weeks now.  If anything, I feel that my lashes look healtheir and the growth is consistent.  As far as my lashes being longer and fuller, I can't make that claim. 

Juliette,

Sounds like this customer's skin was so thin and sensitive, probably due to her home care she is currently using.  As Susan mentioned, that she might of been allergic or sensitive to Aloe Vera and that is common among some people.  Did you ask her about having any allergies or sensitivity to skincare?  Just out of curiousity, when you removed the mask, was her skin red?  I can't help but sometimes think that certain customers over react when they are real particular about

what they are using and what we'll be using on them.  Sorry, part of this got left off of the other comment.

• Hi Ladies, I'm after some help. I had a client undergo her 4th Image lightening Peel on Thursday. i got a txt from her to day say her skin has some shedding, around her eyes were red this time and should she countuine her skin care.

• I replied yes... keep up the hydration.

• Some 6 hours later Ive received another this time informing me that her skin is hot and burning when she applied the masque and the max creme. its at this point my client has now informed me that she left the masque on Friday night fell asleep woke up Saturday with red around her eyes. i have no idea what to suggest to her @11.18pm on a Sunday night but a cool damp face washer. any advice

Hello all!, I just want to introduce myself to you all as the territory Manager & Educator for the Maryland region. I would be happy to answer any questions, concerns, inquires regarding the products, upcoming trainings or if you are interested in bringing Imageskincare into your skincare clinic.

For all you Maryland Aesthetician's please feel free to visit our new

new professional development training center at :10632 little patuxent pkwy #203, Columbia MD 21044 or contact me directly at 443.500.8005. Various Aesthetic classes are held monthly.

Thanks

Not one bit happy about the new Iluma Lightening Serum. Looks like they took out kojic acid and added in pore clogging ingredients, and raised the price drastically ($4 WS increase)? Not cool.
I cannot give this product to my acne-prone clientele anymore because of the Algae Extract and the Chlorella.
Sorry Image, not a good move there. The lightening serum was a best seller for us- not anymore!