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Comment by Kristina A on August 8, 2013 at 7:06am

Thank you, Estys, i thought i was the only one , but looks like we all can be in this situation. What i noticed, is that mostly my do-not-tippers are not American, usually it is Europe or India. Being Russian myself, i know we are not used to tip, because it wasn't in culture at all. Sometimes American ladies dont leave tips either, but it is rarely. I had GREAT GREAT GREAT Teacher in my skincare school. She was saying as somebody mentioned before here - I'd rather have a regular client with 0 tip, than one butterfly with 10-20$. She is practicing and very successfully for long long time.
What i get frustrated about is when i get $2-3 tips, sorry i dont understand it, or if they give me 20$ to get change of $15-16 back. ??? I just say it is ok and sorry, i dont have any change.
My husband was joking about this, he said you have to put a sign on the treatment door- Exit is 10$ minimum.

I used to get angry about not tipping, but now i calmed down, I'm doing my job, usually clients like it, and my goal to make them come back. Of course it is great to get extra $, but sometimes it dont happen, it is ok.  

 

Comment by body&skincarebyenith on October 3, 2012 at 8:21pm

where I work, we have a bunch of envelopes with the word "tips" on it. It's very discreet and it's not an obligation either! :)

Comment by Lugenia's Skincare Studio on September 27, 2012 at 6:03pm

Thanks Teresa! I have not nor do I plan to do so in the future, but I was shocked because when I worked for others, I ALWAYS received tips, but now since I'm on my own, it's a bit different. However, a couple of my regular clients never tip, but they are booking every three to four weeks, and I am most grateful. It's a learning curve, and it's nice to have this forum to freely seek advice. Thanks again!

Comment by Teresa Ochoa on September 15, 2012 at 4:15pm

Never ask for a tip! It's up to your client...I work for myself and sometimes people tip and others do not..

because I work alone I think they feel as if why give extra at times because it's 100% my profit..

But it's rude to ask for a tip, people don't like that...

Comment by Summerr on August 27, 2012 at 10:50pm

I also think it is rude to ask for a tip or gratuity.  I have heard someone say ok your all set unless you would like to leave something for gratuity and they finished with their client.   I also rent a room and I use the square I usually just tell them the amount and and say ok I am going to run your card for $ sometimes they will tell me to add some on or they will add it themselves I have it set up with amounts on the bottom.  The only time it gets weird or confusing is when they come in on a voucher and don't have a balance they think they are supposed to leave it with the receptionist so I may use the basket idea with envelopes in my room.

Comment by Denise Ivers on August 25, 2012 at 5:57pm

I think it's rude to ask for a tip...bottom line.  I rent a room and realize that many clients feel that since I'm the business owner I get the full fee.  I understand that. But as Sheila stated, I too get a bit bummed when I don't get one, however I'm much happier to get a return client. 

 

Comment by Ann Prendergast on August 12, 2012 at 8:19am

I work for myself and this is my take on it...I would rather have a loyal regular who never tips than a fly-by-night client that tips $20... :)

Comment by Lisa A. Starr on August 7, 2012 at 1:06pm

I have seen it done in many ways: 1.  A 10.00 and 20.00 bill are left in a clear jar or basket in the treatment room in clear sight where the client's jewelry is placed. That way when they are getting dressed again, and pick up their jewelry, the client sees that others have tipped and they have a chance to leave something or not. 2. Small envelopes left in the treatment room, on a table, in clear sight, in a small basket where the client can leave a tip or not. 3. Receptionist asks, "Do you want to close it out at ________ (the amount of the service) or they ask outright, "Would you like to leave a gratuity?" I have found that when receptionists get a % of your tips, they are more motivated to ask this of the client at the time of checkout. 

Comment by ASCP on August 7, 2012 at 12:26pm

I like Shareen's suggestions of posting a sign (in a prominent place) that tips are welcome and appreciated, or if you do have a receptionist/cashier, having them ask the client after the session is over. You don't want to risk making your clients feel uncomfortable or embarrassed as they might not return! One more idea for you: if you give clients a receipt or prescription for home care, place a small, attractive sticker (a pastel color, maybe) on whatever you give them, stating "tips are appreciated". It would be hard to miss that, and hopefully, would be a gentle reminder. 

 

Comment by Shareen Rustin on August 7, 2012 at 6:28am

All you should inquire is "would you like to leave any gratuity today?"  Or post a sign that says "tips are welcome and appreciated" in clear sight. If you have a front desk person, they should be the person asking about gratuity. You as the professional who supplied the service should not be asking the client, unless you have a proper way of asking like, "would you like to leave any gratuity today"- they will normally say yes or no- if yes, then you ask how would they like to leave it -Credit Card or Cash. And always follow-up the next week on the service. Follow-ups keep them coming back anyway- this shows a personal interest in them.

Hopefully this works for you- It has for me in the past. A key point is having another person (receptionist) ask fo gratuity. If you don't have one, then present it yourself very well when asking and keep it short! Good Luck!

 

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