OTC recommendations when client doesn't want to purchase my retail

I try to be helpful to everyone who walks through my spa's door, and sometimes, they are not ready to purchase the retail I carry; they believe that they can pay less finding OTC products.In my opinion, a lot of times, they would be paying less or equal to what they would be paying for OTC products, even though they'll have a higher concentration of active ingedients from what they'd purchase from me.

I still want to be helpful - does anyone have recommendations for good OTC products for hormonal acne, dry skin moisturizer or an oil free moisturizer for acne prone skin? Thanks!

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Permalink Reply by Sara Kathleen Bohlmann on November 1, 2012 at 7:11pm

Thank you Laura! Such helpful information. I feel like a broken record trying to tell these clients oil free, non comedogenic, etc. They have to want to help themselves I suppose. I can't tell you how many times I see the same clients over and over again and they complain about their acne, when they have so many solutions in front of them. Blows my mind!

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Permalink Reply by Laura Cooksey on November 2, 2012 at 12:06pm

@Sara - so you need to take control and manage your clients. If they are not willing to do your protocol to get clear, then refer them out! Tell them exactly what it's going to take to get clear, ask them if they are willing to do that. If not, then tell them that you can't help them. Your reputation depends on it.