Comment

Comment by Danielle George on October 12, 2011 at 3:52pm

My clients say the masque burns as well. I feel like it is a good all over masque for someone who has severe acne- for others I see it as more of a spot treatment. How many times has she masqued in the last week? I would bring in balancing gel masque to bring her back in balance

Comment by jackie mozingo on October 12, 2011 at 3:07pm

Hey ladies, just had a client call in that is using the Clear Cell kit. She has only been using it since the 5th. says she is drying out and the mask hurts like &*%, Any advice? Does she need to add in the hyaluronic acid or use more of the vital C hydrating serum at night.

Comment by jackie mozingo on October 12, 2011 at 2:32pm

Danielle, I was in the same boat.  All my clients wanted waxing and a few pampering facials. But I think your target market needs to be looked at. It just may be the wrong market for you in this salon.  You can offer these ladies a way to turn back the clock.  The prodcuts we have with Image is definitely rejuvenation. The ladies you have don't understand the value you can bring to them. Maybe you should leave it in their hands, ask them " What results do you want? Make them say it. Don't tell them what you think they should have, you can do that later. But once they verbally say what they want then you can treat that disorder. Sometimes our clients don't really know or understand how good they can really look. I wouldn't give up on your skills, if you feel like you can't get anywhere with these clients maybe you should look at moving to another spa that offers these kinds of services and there you will be working with the ladies that will do whatever it takes to look younger...Hence the Baby Boomers are my target market right now. And I will have to go seek them out, they are not my clientele, yet!   Please don't give it up, I almost did then I found Image.  You can do it! Be Strong and and confident, they are the ones missing out on the beautiful skin you can give them.  Make it clear to them, I can help you. But you have to be willing to do what it takes to get there. Period.

Comment by Melinda Walsh on October 12, 2011 at 1:51pm

Well, just remember YOU are the expert, so make sure you remember that..but that being said, it very well could be the environment. Maybe you are right to emphasize waxing and more pampering treatments.  I worked at at Doctors office and now out of my home. I recently worked at a spa and encountered what you have found. It was much harder to sell products and deeper peels. Any other spa or salon people in this group? What do you guys think, any advice for Danielle?

Comment by Danielle George on October 12, 2011 at 1:32pm

Melinda, I work in a hair salon. There are 6 hairstylists, 2 nail techs and me! I have a private room in the back of the salon. I do feel most of the time that I am swimming upstream in this environment! I handle my business in a professional manner- have consent forms for everything- and alot of clients look at me like I'm crazy! I know that the outcome lies with me- educating people and teaching them the benefits. In my experience here, people aren't receptive to coming in multiple times or being on a program. The only thing I can think of is to try and change my presentation...I'm not one to tell people what they "should": be doing. I just present the info and benefits and let them decide! I would like to be more persuasive!

Comment by Melinda Walsh on October 12, 2011 at 12:11pm

Danielle I was wondering if you work in a Salon? Spa? Home? If a client gets a scab I don't think it's that out of the ordinary. Just make sure she covers it with Aquaphor at night and does NOT pick it!  I think you should still do peels! Don't give up. You just have to make perfectly clear that peeling and scabs can happen. I think if you stop doing peels you can't help your clients improve their skin enough. Hang in there and I'm sorry for those clients with unreasonable expectations. It's up to us to teach them!

 

 

Comment by Melinda Walsh on October 12, 2011 at 12:01pm

Hi, this comment is for Diane. For your comedone/ex-smoker, you didn't mention anything about sensitivity. If she is not particulary sensitive think about the Ageless line. The ageless cleanser and the Total Repair Creme are excellent for those adults with oily or a little acne skin. Even the Total anti-aging serum can be great for adults with acne, not as drying as the clear cell line.  Now, I may mix in the Vital C anti-aging serum or the Ormedic Bio peptide creme, be careful with the Vital C Cream, I think it's not a good choice for anyone prone to breakouts. Of course, these are my opinions but I specialize in acne and I have been pretty successful with these options. Let me know what you think!

Comment by jackie mozingo on October 12, 2011 at 11:45am

wow Danielle, sorry to hear that. I have all level ones on my menu without prices or able to book. I too will make them pre peel and buy the products to be compliant. But you are correct, everyone wants to fix the problem that took years for wrinkle/sun damage to show up. I would love your protocals if you could email them to me, that would be great. It is jackiesskinbeautiful@gmail.com

Thanks again.

Comment by Danielle George on October 12, 2011 at 9:24am

Here is what I did for the Level I Acid Peels: If they just came in for a facial and indicated that they wanted to do an acid peel, I would let them know that they had to prep their skin before, so that day, I would do a peel with the vitamin c/enzyme. I would determine their fitzpatrick type and use that as my guide as to how long they needed to prep skin (higher fitzpatrick=longer prep time) I required them to purchase Total Anti Aging Serum SCT, Bleaching Serum, Total Retinol A Creme OR Total Repair Creme, Hydrating Repair Creme and an SPF. These would also be the products they would use during the peel series. Then we scheduled the first peel after they prepped for 2-4 weeks. I just made the decision that I was no longer going to put acid on people's skin who would not be compliant or use my products. It's too much of a gamble. I was doing lightening lift peels on a co worker who used Benzoyl Peroxide to spot treat and I didn't know about it. She had a big raw spot after the peel and then it scabbed. I got tired of people asking me to do this for them and then not cooperating because no matter what they put on their skin at home, if you do an acid and something happens-it's YOU they hold responsible. I found that when I required people to prep and purchase the skincare and purchase a series of peels- nobody wanted to do it. I've taken the acids off my menu. Unfortunately, my clientel seems to want a one shot fix, no commitment and they say they want to peel but then when they have peeling they complain :( I do have all my paperwork with peel prep and peel treatment plans if anyone is interested I will email to you.

Comment by jackie mozingo on October 12, 2011 at 7:40am

Hi everyone, I am new to Image as well. Just started doing the Signature Facials but want to start doing the level 1 peels, It states that they must sign the consent form and they need to pre peel 1 week before the first treatment. So do you give them samples to use before the first peel or what is your protocol for that.  Also would love for some veterans to throw out some skin disorders and us newbies (aka) myself to try and figure out what to use. The reps are great too but sometimes just like to hear from other Etsys  with hands on experience everyday seeing results. Thanks all.

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