Comment

Comment by Gina Williamson on January 4, 2012 at 8:44pm

SO. I have my first run-in with a client with smell aversions.... She received a facial and loved it,- and there were no indications of displeasure regarding the smells of the products... but after purchasing a product, finds herself unable to use it because of the smell and doesn't seem keen on any smells at all. I am trying to explain the concept of essential oils, dissipation, etc... but not sure it is helping her. She is very disappointed we don't offer a "fragrance free" product (even though, in actuality, ALL our products are "fragrance free") but what she means is NO SMELL. Which, essentially, is impossible b/c the only way to smell nothing is to mask the ingredients. Am I right??
Any suggestions??
She has some Rosacea, so since the Vital-C didn't work (aversion to citrus) I am going to next try Biopeptide. But am concerned that will be too aromatic. WILL have her sample FIRST....

Comment by jackie mozingo on December 28, 2011 at 1:22pm

@Gina, after her pregnancy her skin changed. But I do have a pregnant lady coming in with this issue so I will definitely be putting her on that line. Thanks ladies for all your wonderful help. Much appreciated.

Comment by Gina Williamson on December 28, 2011 at 11:13am

Jackie- if she has compromised, hormonal skin from pregnancy, she definitely needs to be on Ormedic. That is the line that is formulated for pregnant, unbalanced, menopausal, etc. skin. The Biopeptide creme would be fantastic for her.

Comment by Chere McCoy on December 28, 2011 at 10:23am

I use the Vita C. line and Ormedic only as I am a ICA and therefore only use the product as a base.  Please note these are backup and sale items (for take home).  My main line is Declore as a base and I purchase my EO's from Swiss Organics 

Comment by jackie mozingo on December 26, 2011 at 4:40pm

@Beth, I gave her all the VC Line, Cleanser, hydrating vc serum, vc repair cream, ultimate preventative spf.  Her skin changed after she was pregnant. Her skin is paper thin and pale. Probably a fitz 1. Her cheeks are always red and warm. I thought the vc line was for sensitive, rosacea type skin. Do you have another line you sell as well? I was looking into Glo Therapeutics to have on hand for the ones that can't use Image.

Comment by Beth on December 24, 2011 at 10:21am

Jackie,
What products do you have your client on? All vital C?

Comment by Beth on December 24, 2011 at 10:18am

I don't put anyone with reactive skin on the vital c. I breakout from it. I love Image for mature skin, but have a hard time with clients that are younger. I have used it for over 5 years and it sells well. I can only use the Max and ormedic cleanser myself. I am looking forward to the new products and make up they are coming out with.

Comment by jackie mozingo on December 24, 2011 at 10:10am

Thanks Ladies, I think I will stay with Ormedic for awhile.  So then I am going to take the guess that the Vit C, was to strong for my client. As she is demanding answers. She uses Bioelements and it works best for her, I told her to stay with those products then. I did custom blend the really rich moisturizer with Images serums and she is complaining about that now.

@Diane, when recommending products to sensitive skin clients I thought the VC Line was for them? Guessing now I should first try them or Ormedic line. Most clients don't like the ormedic serum. They feel sticky..

Comment by Julie Forkenbrock on December 23, 2011 at 9:59pm

I agree with trying the Ormedic line.  My mom is extremely sensitive.  She cannot use any of the Ageless products.  She can use the Vital C line and has had no reaction.  She loved the Ormedic line.  When I have 'abused' my skin by keeping a peel on too long and when my skin had a bad reaction to the Clear Cell Clarifying pads, I used the Ormedic line and this really healed my skin and calmed the irritation.  (I really wish the Clear Cell Pads did not have alcohol in them.) Good luck!! 

Comment by Gina Williamson on December 23, 2011 at 4:25pm

Your client could possibly be sensitive to vitamin C. I would give her an Ormedic trial kit. It does sound like you need to step back and maybe use just the Ormedic cleanser for a few days to calm things down. The biopeptide creme is very soothing/healing and it never breaks my skin out. You very well may not be able to use the Max products. Have you called corporate to get any ideas there??

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