Help! I scratched client with dermafile!

I tried the dermafile on a client, while she was steaming with a SS enyme masque yesterday, and she had a large, round scar on her lower cheek that she was concerned about. She wrote me today and said this: "scratched an area in a line under where that round scar was on my left cheek - there's redness and skin missing in multiple spots. It doesn't hurt, but it is a large area - it looks kind of like a rug burn or like when you use a pumice stone to remove skin. Should I put something on it?"

HELP!!! What do I do to calm the situation down??? (besides already apologizing to her and telling her I would seek more information as to what she can do to heal this.)

Replies to This Discussion

Permalink Reply by Sara Kathleen Bohlmann on April 20, 2013 at 8:48pm

Hi Jeannine

Funny, I carry Finipil and didn't even think of that one! Thanks for the reminder.

Permalink Reply by Heather Margaret MacDonald on April 21, 2013 at 8:39am

You've already done the right thing by apologizing and looking for more info. Be calm and advise your client to use Polysporin on the abrasion; it will heal rapidly, because it's a superficial wound. I have the derma files too, and I love the results, but they can be hard to fully control in difficult areas and it's easy to scratch your client. I have incorporated a large glass file (made for pedicures) into the derma file facial with the most remarkable results. The glass file is very gentle and effective. It's near impossible to burn or scratch the skin with it, and yet it works well in polishing the stratum corneum, leaving skin soft and silky smooth. I still use the derma files on flat areas, but the glass file is my go-to tool now for areas that are tricky or need a super-gentle touch. Good luck!

Permalink Reply by Sara Kathleen Bohlmann on April 21, 2013 at 12:28pm

Thank you Heather! Where did you purchase a glass file?

Permalink Reply by Heather Margaret MacDonald on April 21, 2013 at 8:47pm

I got my glass file at an esthetics show in Toronto. I think they're sold on-line too. : )

Permalink Reply by Jeannine Modica on April 21, 2013 at 8:54pm

Heather, what is a glass file? I feel behind the times, lol

Permalink Reply by Heather Margaret MacDonald on April 22, 2013 at 7:17am

Isn't it interesting that we all get access to different tools? Glass files are very common in Canada, used for manicures and pedicures, both at home and in salons. They're made from thick, abrasive glass which is very gentle but effective, and especially useful for shaping natural nails, because they do not fray the nail the way metal files or emery boards tend to do. I love my glass files. One day, when I was using the Derma file on a client, I felt that she needed something even gentler than the finest Derma file, and it occured to me that the glass file might be just the thing. It was! The skin began flaking off, and yet there was no rawness to the skin. Using the glass file still requires us to take care, of course, but I think you would have to be quite rough to cause injury with a glass file, whereas it requires practice to be as sure with the Derma file. As well as getting the Derma files,I hope you get your own glass files (for nails and skin) and have the success I've had with them. I wonder if we need to contact our insurers to ensure we are covered for skin filing. Could it be considered a form of microdermabrasion? Does anyone have any information about that?

Permalink Reply by Willie Acklin on January 20, 2014 at 10:04am

Are these similar to the glass files you use? I had the same issue with a client who wrote back about small scratches from the dermafile (fine). She already had very textured skin, fitz 6. I told her to use neosporin and she already uses a SPF 50. I also did a lactic peel after the dermafile, but told her that her skin is still recovering.

http://www.amazon.com/Czech-Nail-Blue-Small-Pedicure-Files/dp/B003N...

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