The Spa From Hell- AKA The Worst Job I've Ever Had

Hello New Friends,

I apologize for this being my first post without contributing or properly introducing myself. But this is quite the dilemma and I don't know where else to turn.So first a brief intro, my name is Amanda, I've been an esthetician since 2002 but have worked mostly in other fields up until about 4 years ago. I was an Arch Expert with Benefit in Ulta for 3 years. I left because I wanted the opportunity to do facials and body waxing which was not an option at Ulta.

Enter the spa from hell.

I don't even know where to start. I was hired on as an employee, not a contractor. That being said, they are responsible for providing supplies.

I do not have a steamer. I do not have proper wax. I do not have muslin. I do not have proper robes or dressing gowns. All of our towels are yellowed and stained. No tissues, no distilled water. I am not kidding.

It doesn't end there. There are stains on the walls of the treatment rooms. I saw a roach in the waiting area. The salon is equally shabby. Cabinets broken, hasn't been painted in years, no one changes their barbacide, etc.

This is not some low-priced shack in the middle of nowhere. We are in a major department store in an iconic building. I won't say more than that.

Now about the manager. First of all, he is fully aware of all of these issues. He will not take action. Second, he said that if I brought clients there was a hire on bonus. I brought him 100 clients. No bonus. They have given me 10 clients in 4 months.

He has verbally abused other staff members, calling them stupid, putting his finger in their faces, etc. He has blocked out time on my books and had another esthetician come in to do facials in my room while other rooms are available. I'm paid hourly so that means I am losing money. Sometimes these facials are comps that the company pays for (the other esty is on commission and she gets half of the menu price even if it is comped.) So he's causing the company to lose money. His immediate supervisor is much like him. She is aware of these things as well.

What do I do? I live in an at-will employment state so if I quit, I probably won't qualify for unemployment. I need the money. But the conditions are unbearable. I'm looking for a new job in the meantime but really, every day is horrible there. Is there any action I can take? Thanks and sorry for such a long post!

p.s. The pics were taken in my treatment room. One is of the wall (behind the broken steamer) and the other is the vent which is above the treatment bed.

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Permalink Reply by Samantha Maline on March 31, 2014 at 11:02pm
I've had similar experiences with my board. It seems like they're overloaded or don't get to things for forever. Don't worry though. They will get to it and it will be a long enough lag that if this pa shaped up even a little expecting you to rat them out, they will slack again and get caught with their pants down when the iinvestigator does walk in.
Permalink Reply by Annette B Costello on April 17, 2014 at 6:41am

Amanda.....Do not give up.....I am a Satin Smooth Senior Educator for 9yrs and dirty wax pots are my PETPIEVE.....go back to ULTA...they are working with our DermaRadiance machines and using our collagen masks as and add on to the services.....If you love what you do you will never work a day in your life!!!! Good luck!

They will be happy to have you,I am sure...you did the right thing,no one should work in those conditions.

Permalink Reply by Amy Sherman on April 18, 2014 at 7:09am

I love this Annette! You are right on!

Permalink Reply by Annette B Costello on April 29, 2014 at 5:37am

Here is another way to build  your business.....Don't discount your service because it cheapens your service.....Give it away because its a Gift.....

From Girard Caruso, Rusk team (a division of Conair, like Satin Smooth)

Permalink Reply by Tamara Dooley on April 19, 2014 at 1:54am

I think alot of us have had a bad experience like this......I have anyway....I ran as fast and far as possible, and while running, I had two hair stylists who also worked there, run with me.

Permalink Reply by Amy Sherman on April 30, 2014 at 8:36am

Hilarious Tamara! Run! hahaha!

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