New Brazilian client - I couldn't believe it...
Had a new Brazilian client today. This was her second Brazilian. She had gone to another spa about 40 miles away for her first. As I waxed she told me of her "first" experience. She said that the woman used two kinds of hard wax, which is fine. Then she said that it took her a while and that she had a hard time removing the wax and kept picking at it. OUCH. As I worked, I noticed that the hair on her backside was pretty long so I asked, "did she wax your backside?" her reply was, no, she didn't. I replied, "hmmm, that's part of a Brazilian it should have been done." The client then told me that, she thought so too and wondered why she hadn't done it. Then she went on to tell me that the service took over an hour as the woman would apply a strip of wax, wait for it to dry, then pick in the hair to remove it. I was, as Tabitha would say, Gobsmached! Then when she told me how much she paid for this butchered Brazilian I was even more amazed. My new client had endured over an hour of torture, didn't even receive a full Brazilian service and paid $90!!! This spa is supposed to be one of the classier spas in the area. They may be classy, but they have no idea how to perform a Brazilian waxing service. Needless to say, my new client was overjoyed with her "nearly pain free" Brazilian (her words not mine) and that it only took 20 minutes was shocking to her, considering her first experience. She left smooth and happy and I am still amazed at the service (or lack of) she got.
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Replies to This Discussion
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Permalink Reply by Stephanie G Laynes on
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Sigh....
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Permalink Reply by Jennifer Johnston on
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B.P.T.S.D. is unfortunately more common out there then we can even imagine. Crickett, I've heard similar stories from clients who have some times taken a couple of years to muster up the courage to get a Brazilian again and then when I do it they are in joyous shock. I've experienced and heard of supposed 'waxing professionals' found in nail salons using small popsicle sticks to do Brazilian waxes resulting in hundreds of rips, shoddy work and taking an hour or more to finish. High end salons charging a fortune, not waxing the bum, hardly touching the inner labia and then passing tweezers to the client as they leave the room because the client mentioned she saw a few strays. No wonder our clients love us!!!!
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Permalink Reply by Crickett Enos on
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LOL. You crack me up. B.P.T.S.D.
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Permalink Reply by Sally Connor on
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B.P.T.S.D. ?
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Brazilian Post Traumatic Stress Disorder :)
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Permalink Reply by Lizabeth Kristiansen on
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I've been reading a lot that some esti tweeze strays & others don't. What is the norm? I tell clients 1or 2 strays I tweeze more then that they can shave the next day or leave for next wax. I never go over an area more than twice. what do you do & say to your clients?
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HI Lizabeth,
I never tweeze.
Why not?
1. It's more painful for the client
2. It's sets the expectation that EVERY hair will be removed and that is just not possible. There are going to be hairs that get left behind, mostly because the technician can't see them because of poor lighting. And some hairs will break.
What do I do?
1. Educate the client, especially those that have been shaving, that some hair may no be long enough to grab today, so we will get it next time. DO NOT have them shave or tweeze themselves. Most people tweeze incorrectly anyway and end up breaking the hair rather then removing it and then you will be right back where you started.
2. If you are using hard wax you can go over an area and pick up strays with the wax instead of tweezing
Of course you never want to leave big patches of hair that you can obviously get, but for one or two hairs, if you cannot go back and pick them up with your hard wax, then instruct your client to leave them till next time. Telling your client to shave or tweeze takes away from what they are trying to achieve. They want to wax to stay smoother longer, if they are shaving that is never going to happen and they will be dissatisfied with your work.
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Hi Lizabeth,
It depends on what they consider a stray hair and what my OCD requires to make the appearance acceptable to me. My lighting even shows what my client had for breakfast so I see everything!!! If theres a lone stray long hair shining in the light trying to be a stow away and go on holidays with her to Aruba, I will sometimes tweeze it instead of rewax. I don't tweeze stubble and state this on the faq's part of my website. I will tweeze a couple obvious ones that make the area look better esthetically to me but are a wee too short to wax. I'm mega quick and give the client the choice if I can tweeze the odd stray.
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Permalink Reply by Kimberly Dunnells on
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Lizabeth, what are you using for a light? I have overhead flouresent lights in my treatment room and sometimes, it is very difficult for me to see the hair. Do you have any suggestions to help with my lighting issue?
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Hi Kimberly, for waxing I just use my mag light for extra light. You can focus it where you need when you need to shine a little extra light on the situation.
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