You guys know that I don't normally chat about negative stuff but I really need to understand this. I think I may have even written about this one awhile back but it happens time and time again and I'm just so very curious....

I'll return a phone call to an Esty that has left me a message about a piece of equipment or she's just needing some help with something. She (or he) will answer the phone only to tell me they are doing a facial and can't talk right now. They are…