I was in one of the groups and someone asked a question about Facebook and Twitter,I replied here. 

This reminded me about the blog post I recently wrote about Brand Advocates so I decided to share it with you! 

One of the ongoing topics in our blog will be all about customer service and care.  When it comes down to it, there is nothing, but nothing more important than customer service.  Let’s face it, there are great aestheticians, spas and salons out there who know their stuff. They know how to deal with anybody and everybody’s needs. Therefore, if your client is not happy about the way you treated them – they will be out your door and in through somebody else’s. They’re not coming back.  We want to help you, make sure that your customers stay with you. Actually, we want to help you turn your customers into your very own brand advocates.

According to Webopedia, “a brand advocate is a person, or customer who talks favorably about a brand or product, and then passes on positive word-of-mouth (WOM) messages about the brand to other people.”

• First, you must offer a solution to your customers. Every business must answer their customers pain or problems, if they don’t or can’t you don’t have a customer.
• Superb customer service and care.
• Ask them to share their experiences.

To continue reading aboutBrand Advocates please click here...