So, for starters, I'm 22. I've recently just hit past my 300 hour mark at the Cinta Aveda Institute in San Francisco. I've seen a total of 6 people as actual clients so far, and every day I'm at school, the more and more motivated and deeper in love I get with my career path of choice.

 

Of course, given, there will be no-shows. How frustrating is that? Especially for a student! The 7 other girls in my class and I try our best to prepare guests for THE treatment of their life-- the rushing through and through the 30 minutes we have before our first guest arrives, making sure every single aspect of our treatment room is absolutely perfect and our verbage simply impactful. 

 

We hover around the computer, checking to see if the boxes under their names have changed from one of two colors of doom: YELLOW-- checked in, or RED--no show. Cancelled. Checked out.

 

I seriously hate that sinking feeling every time I see a red box without even having the chance to treat the client that day.

 

We were told to treat every single treatment as if it were our first date with the client. Seriously. One of my instructors even told us to treat them as if they were our significant other, telling them what to do and that they better do it or else.

 

I'd like to think of myself as the client's advisor. Assistant. Maybe I dare say, their doctor. Ok, maybe sometimes their girlfriend. It's just because I really do care about them and how they ultimately feel about themselves. Every time I recommend a product, I'm absolutely sincere about it. On my off time, I try to review skin conditions, study up and research about ingredients, try to take extra classes, and especially refine my speaking habits so I can communicate effectively.

 

This is why I want to become an esthetician: to help people realize their true beauty by helping them achieve inner and outer peace. 

 

So, although no-shows frustrate me, I'll love them any way. They'll probably reschedule. And when I see them, I'll make sure them and their skin concerns my number one priority.

Views: 279

Tags: aveda, esthetics, esthiology, frustration, motivation, school, student

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Comment by Beth Davis on March 29, 2012 at 11:01pm

"So, although no-shows frustrate me, I'll love them any way. They'll probably reschedule. And when I see them, I'll make sure them and their skin concerns my number one priority."  It is so great to see such positivity and enthusiasm!  I remember those RED boxes at Cinta and your approach is something I wish I had at the time!  I have it now and I'm glad to see you sharing it here!  

Comment by angela testa~kerivan on December 16, 2011 at 10:48pm

Don't let RED BOX make you feel any different about your passion! Make sure to contact each and every client just like a first date.....CONFIRM, CONFIRM, CONFIRM! If you do this & they NO SHOW well then the response is up to you! I have had 1 no show in 3 years! & with that one, well I sent a text, an email & left a message, she did't want me so ........... I moved on! Good Luck! Peace

Comment by Thelma Carole Edwards on December 6, 2011 at 11:34am

As you move along in your career, you will grow and learn from these experiences. I am now scheduling clients along with their credit card number. They will be more considerate if they know they will be charged for a no show.   If they don't want to give you their card, then they have not considered your loss. Of course no area is black or white, emergencies do happen, however most times it is just that something they felt was more important comes up. Having the credit card number in will assure you that the time they missed will be paid for.

Comment by Celina Porter on December 6, 2011 at 11:25am

Like button!

Comment by Laura Cooksey on November 15, 2011 at 5:15pm

Great post!  When you start working, make sure that you or whoever you work for has a firm no show policy.  It's nothing personal, it's just good business.  The skin care  business runs rampant with no shows; and yes, you can still love them AND have healthy boundaries.

Comment by Carrie Patrick on November 15, 2011 at 8:54am

This is such a cool post. I love it.

Comment by Abram Herman on November 14, 2011 at 11:47am

Great post, I love the "first date" mentality--it's definitely important to give the right impression!

Best,

Abram Herman, Social Media Coordinator at ASCP 

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