So, for starters, I'm 22. I've recently just hit past my 300 hour mark at the Cinta Aveda Institute in San Francisco. I've seen a total of 6 people as actual clients so far, and every day I'm at school, the more and more motivated and deeper in love I get with my career path of choice.
Of course, given, there will be no-shows. How frustrating is that? Especially for a student! The 7 other girls in my class and I try our best to prepare guests for THE treatment of their life-- the rushing through and through the 30 minutes we have before our first guest arrives, making sure every single aspect of our treatment room is absolutely perfect and our verbage simply impactful.
We hover around the computer, checking to see if the boxes under their names have changed from one of two colors of doom: YELLOW-- checked in, or RED--no show. Cancelled. Checked out.
I seriously hate that sinking feeling every time I see a red box without even having the chance to treat the client that day.
We were told to treat every single treatment as if it were our first date with the client. Seriously. One of my instructors even told us to treat them as if they were our significant other, telling them what to do and that they better do it or else.
I'd like to think of myself as the client's advisor. Assistant. Maybe I dare say, their doctor. Ok, maybe sometimes their girlfriend. It's just because I really do care about them and how they ultimately feel about themselves. Every time I recommend a product, I'm absolutely sincere about it. On my off time, I try to review skin conditions, study up and research about ingredients, try to take extra classes, and especially refine my speaking habits so I can communicate effectively.
This is why I want to become an esthetician: to help people realize their true beauty by helping them achieve inner and outer peace.
So, although no-shows frustrate me, I'll love them any way. They'll probably reschedule. And when I see them, I'll make sure them and their skin concerns my number one priority.